Janelle Shuster

Janelle Shuster serves as a Contracting Officer for the Screening & Intelligence Analysis Credentialing division within the Transportation Security Administration, where she leads the acquisition of mission-critical systems that support national security through secure identity verification and threat intelligence infrastructure. She manages the full lifecycle of contracts for technical services essential to credentialing operations, including system integration, cybersecurity compliance, and operational support platforms. Her portfolio is strategically aligned with the agency’s mandate to modernize and scale secure credentialing frameworks that underpin frontline transportation security efforts. Shuster maintains a tightly curated network of vendor partners, primarily engaging with small businesses certified under federal socioeconomic programs to deliver specialized IT and systems management services. While no single contractor dominates her award history, her procurement approach emphasizes collaborative, performance-based partnerships with firms capable of rapid adaptation to evolving threat landscapes and regulatory requirements. She fosters long-term vendor relationships built on transparency, compliance, and innovation, ensuring contractors meet stringent DHS security standards. A staunch advocate for small business inclusion, Shuster applies a 100% total small business set-aside policy across all her acquisitions, in full alignment with FAR 19.5. Her contracting patterns consistently prioritize qualified small businesses, including those certified as 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Businesses, reinforcing the agency’s commitment to equitable economic opportunity while maintaining mission readiness. Her primary technical focus is on NAICS 541513—Computer Facilities Management Services—where she procures end-to-end managed IT infrastructure, data center operations, cloud-enabled credentialing platforms, and secure network support services. Shuster’s expertise lies in acquiring scalable, FedRAMP-compliant systems that integrate with DHS-wide identity management architectures, ensuring operational continuity and resilience across high-traffic screening environments.