Karoline Duffy

Karoline Duffy supports the Office of Contracts within the U.S. Agency for Global Media (USAGM) in executing mission-critical procurement activities that sustain international broadcasting infrastructure. She manages acquisitions essential to maintaining secure, reliable transmission systems abroad, decommissioning obsolete equipment, and enabling workforce mobility for personnel at remote facilities. Her portfolio centers on technology-enabled services that ensure the operational integrity of USAGM’s global media delivery network, with a strong emphasis on software solutions, computing infrastructure, and research-driven content strategies. She plays a pivotal role in aligning contracting decisions with the agency’s mandate to inform and empower global audiences through independent media. Duffy cultivates partnerships with a diverse range of vendors, including software publishers, cloud and data hosting providers, and social science research firms specializing in media impact analysis. While specific contractor names are not publicly disclosed, her procurement patterns reflect consistent engagement with firms capable of delivering secure, scalable, and internationally compliant technical solutions. She prioritizes vendors with proven experience in government-grade cybersecurity, remote operations support, and cross-cultural content delivery systems, fostering long-term relationships built on performance, compliance, and innovation. Duffy demonstrates a pronounced commitment to small business participation, with approximately two-thirds of her acquisitions structured as total small business set-asides under FAR 19.5. Her contracting approach actively promotes socioeconomic programs, favoring small businesses that bring agility and specialized expertise to complex technical domains. This pattern underscores a deliberate strategy to expand vendor diversity and strengthen the ecosystem of capable small firms supporting national public diplomacy objectives. Her primary procurement focus lies in NAICS 513210 (software publishing), 518210 (computing infrastructure and web hosting), and 541720 (social science R&D). She routinely acquires custom media delivery platforms, secure cloud-based transmission systems, and research services evaluating audience engagement in restricted media environments, reflecting deep technical expertise in digital broadcasting, cybersecurity, and global communication analytics.