Kristen S. Hayes

Kristen S. Hayes serves as a Contract Specialist within the Federal Acquisition Service’s GSA FAS AAS Fedsim, where she plays a pivotal role in executing mission-critical procurements that support national infrastructure and defense readiness. She specializes in the acquisition of custom computer programming services, managing the full lifecycle of contract actions from requirements definition to award and administration. Her work ensures the federal government secures tailored software solutions that modernize IT systems, enhance cybersecurity posture, and enable seamless operational integration across defense and civilian agencies. Hayes operates within a high-stakes environment requiring strict compliance with FAR and agency-specific directives, delivering scalable, secure, and mission-aligned technical capabilities. Her contractor relationships are primarily with firms possessing deep expertise in custom software development, systems integration, and enterprise IT modernization. While no specific vendors are identified in current award data, her portfolio consistently engages qualified industry partners capable of delivering complex, secure, and agile software solutions under performance-based contracting frameworks. Hayes fosters collaborative, performance-driven partnerships with vendors who demonstrate proven technical competency, robust cybersecurity controls, and adherence to federal software development standards such as CMMI and NIST SP 800-53. Hayes’s contracting activity reflects a 100% preference for non-set-aside acquisitions, indicating a focus on open competition to ensure the broadest possible access to technical talent and innovation. This approach prioritizes capability and compliance over socioeconomic categorization, aligning with mission-critical timelines and technical demands where specialized expertise outweighs socioeconomic targeting. Her primary procurement focus is exclusively on NAICS 541511—Custom Computer Programming Services—encompassing bespoke software development, legacy system modernization, cloud-native application design, and mission-specific automation tools. She routinely procures solutions requiring advanced programming in secure environments, including DoD and intelligence community applications, demonstrating deep domain expertise in defense-oriented IT systems and enterprise software lifecycle management.