Malissa Shin

Malissa Shin serves as a Contracting Officer at the Centers for Medicare and Medicaid Services (CMS), where she plays a critical role in executing strategic acquisitions that support the agency’s mission to improve healthcare access and quality through data-driven policy and operational modernization. She manages a diverse portfolio of professional services contracts, primarily focused on administrative management consulting, financial oversight, and health insurance system support. Her acquisitions are instrumental in enabling CMS to deliver Medicare, Medicaid, and Health Insurance Marketplace services efficiently and equitably, ensuring compliance with federal procurement regulations and performance-based outcomes. Shin maintains longstanding relationships with key contractors including Maximus Federal Services, Peraton Enterprise Solutions, Novitas Solutions, National Government Services, and General Dynamics Information Technology. These partnerships center on high-complexity, mission-critical services such as claims processing, beneficiary outreach, data analytics, and system modernization. Her contracting approach emphasizes performance metrics, risk mitigation, and long-term vendor accountability, fostering collaborative, results-oriented engagements with prime contractors who demonstrate technical excellence and operational scalability. Her procurement patterns reflect a strong preference for unrestricted competitions, with 96.5% of awards issued without set-asides, indicating a focus on full and open competition to secure the highest-quality solutions. While small business participation is limited at 3.5%, it is consistently directed toward Total Small Business Set-Asides under FAR 19.5, aligning with CMS’s broader goal of maintaining competitive markets while prioritizing mission-critical capabilities. Shin’s primary NAICS focus is on 541611 (Administrative Management and General Management Consulting Services), reflecting her expertise in procuring strategic advisory and operational support services. She also regularly acquires services under 541211 (Certified Public Accounting) and 541990 (Other Professional Services), underscoring her specialization in financial compliance, program evaluation, and healthcare system optimization within federal health programs.