Michelle Hicks

Michelle Hicks supports the Information Technology Development and Sustainment office within the Federal Emergency Management Agency, where she plays a critical role in acquiring and managing IT modernization solutions essential to national disaster response and emergency operations. Her procurement activities center on custom software development, systems integration, and ongoing IT infrastructure sustainment for mission-critical platforms including grant management systems, emergency kiosks, and watch center technologies. She ensures that acquisitions align with DHS cybersecurity standards and federal IT modernization mandates, prioritizing scalable, resilient, and interoperable digital capabilities that enhance operational readiness across federal, state, and local partners. While specific contractor names are not publicly available, Hicks maintains a vendor ecosystem composed of firms with proven expertise in federal IT delivery, particularly those capable of supporting complex, high-availability environments under stringent compliance frameworks. Her contracting patterns reflect a preference for long-term, performance-based agreements that emphasize continuous delivery, agile development cycles, and robust service-level agreements. She collaborates closely with both prime contractors and subcontractors to ensure technical alignment with FEMA’s evolving operational needs. Hicks’ procurement portfolio is entirely open to full and open competition, with no set-asides designated for 8(a), HUBZone, SDVOSB, or other socioeconomic categories. This reflects a mission-driven focus on securing the highest technical capability available, regardless of vendor size or certification status, while still adhering to all federal acquisition regulations and transparency requirements. Her primary procurement focus lies in NAICS 541511 (Custom Computer Programming Services) and 541513 (Computer Facilities Management Services), indicating deep engagement in bespoke software development, system maintenance, and managed IT operations. She routinely procures secure, cloud-enabled applications, backend data infrastructure, and user-facing digital tools designed for high-traffic emergency scenarios, demonstrating specialized expertise in public safety IT systems and mission-critical software sustainment.