Michelle Roberts

Michelle Roberts serves as a key procurement lead within the TTS Office of Acquisition, part of the General Services Administration’s Federal Acquisition Service, where she drives the acquisition of digital identity and authentication solutions critical to federal cybersecurity infrastructure. Her work centers on securing and modernizing the nation’s digital trust framework, with a primary focus on supporting the Login.gov platform through the procurement of identity verification, source issuer validation, and secure login services. She manages complex, high-stakes contracts for technical services that ensure compliance with NIST standards and FIDO2 protocols, often coordinating across cybersecurity, privacy, and user experience teams to align acquisition outcomes with federal digital identity policy. Roberts collaborates with a diverse ecosystem of technology service providers specializing in identity management, zero-trust architecture, and cloud-based authentication systems. While no single contractor dominates her portfolio, she consistently engages firms with proven expertise in federal identity solutions, including those with FedRAMP authorization and experience delivering scalable SaaS platforms under FISMA controls. Her contracting approach emphasizes performance-based outcomes, rigorous technical evaluations, and vendor accountability through statement of work clarity and continuous monitoring requirements. Roberts maintains a strict preference for open competition, with 100% of her acquisitions issued as non-set-aside contracts. This reflects the agency’s need for specialized technical capabilities that are currently available only through a narrow pool of qualified vendors with deep federal compliance experience. While small business participation is not formally prioritized through set-asides, she actively encourages small business subcontracting through prime contractor obligations and mentor-protégé arrangements. Her procurement activity is entirely focused on NAICS 541512, Computer Systems Design Services, with an emphasis on secure identity orchestration, multi-factor authentication integration, and API-driven credential verification systems. She specializes in acquiring custom software development, system integration, and cybersecurity consulting services that underpin the federal government’s transition to a unified, standards-based digital identity ecosystem.