Susan Eicher

Susan Eicher serves as a procurement professional within the Contract Administration Services Division of the Department of Homeland Security’s Office of Procurement Operations, where she plays a critical role in managing the acquisition of specialized services essential to national security infrastructure. Her responsibilities center on administering contracts for professional, scientific, and technical services that support operational readiness and systems integrity, with a primary focus on parking lot and garage maintenance, operations, and related facility management services under NAICS 812930. She ensures compliance with federal acquisition regulations while aligning procurement activities with the agency’s mission to sustain secure, high-integrity physical environments for DHS facilities. Eicher maintains consistent working relationships with a broad base of vendors specializing in facility services, including contractors with expertise in pavement maintenance, lighting systems, security fencing, and environmental compliance for federal parking infrastructure. While no single contractor dominates her portfolio, she engages with a diverse pool of service providers, including those with experience in federal facility management and sustainable infrastructure practices. Her contracting patterns reflect a preference for performance-based, long-term service agreements that emphasize reliability, safety, and lifecycle cost efficiency. Eicher’s procurement activity is entirely non-set-aside, with 100% of her acquisitions awarded without socioeconomic preferences, indicating a focus on technical capability and operational necessity over socioeconomic criteria. This reflects a mission-driven approach prioritizing service quality and continuity over small business set-asides, even as the agency maintains broader goals for socioeconomic inclusion in other portfolios. Her technical domain is narrowly focused on NAICS 812930, encompassing the full spectrum of parking facility services—from asphalt resurfacing and snow removal to automated access control systems and ADA-compliant infrastructure upgrades. She possesses deep expertise in procuring specialized facility maintenance services critical to the secure, uninterrupted operation of DHS installations, ensuring that physical infrastructure supports broader cybersecurity and operational resilience objectives.