The AGE924000 Information Systems Division JRST22 supports Ohio’s digital infrastructure by procuring mission-critical software and IT services that enable public service delivery and administrative efficiency. Its core mission centers on modernizing state systems through licensed software, cloud-en...
The AGE924000 Information Systems Division JRST22 supports Ohio’s digital infrastructure by procuring mission-critical software and IT services that enable public service delivery and administrative efficiency. Its core mission centers on modernizing state systems through licensed software, cloud-enabled platforms, and specialized digital tools that enhance service accessibility, data integrity, and operational resilience. Strategic priorities include sustaining enterprise software ecosystems, automating case management workflows, and ensuring secure, scalable digital platforms for citizen-facing programs. Key focus areas encompass digital recordkeeping, compliance-driven communication tools, and systems that support individual and family services delivery, particularly through integrated case management technologies.
The agency consistently procures software publishing, computer systems design, and other computer-related services, reflecting a reliance on commercial-off-the-shelf (COTS) applications and vendor-managed SaaS solutions. Contracts are typically structured as annual renewals or multi-year subscription agreements, emphasizing ongoing licensing, maintenance, and technical support rather than custom development. Procurement vehicles appear to favor direct awards and competitive solicitations without set-asides, indicating a preference for established vendors with proven enterprise-grade capabilities.
Primary NAICS categories include Software Publishers, Computer Systems Design Services, and Other Computer-Related Services, aligning with the acquisition of licensed platforms such as enterprise service management tools, analytical software, and secure email systems. The agency does not currently utilize set-aside programs and appears to prioritize technical performance, compatibility, and vendor reliability over socioeconomic preferences. Vendor relationships are likely built around long-term support agreements and integration readiness.
Organized under the Ohio Department, this division operates as a centralized information systems unit with no specified physical location, suggesting a statewide, virtual operational footprint. It relies on standard state procurement frameworks and solicitation processes to acquire technology solutions that underpin public service delivery across Ohio’s administrative functions.
