Freshservice Enterprise SFY26 Renewal 26-527

The contract involves the Ohio Department of Aging renewing its subscription to Freshservice, a service management platform, exclusively through authorized Freshworks, Inc. resellers. The renewal covers a period from December 30, 2025, through December 30, 2026, and includes multiple components such as 30 enterprise licenses, 14 add-on licenses for Business Agents, one Freddy AI Copilot, and one Asset Pack for 500 assets. The procurement is valued between approximately $150,000 and $250,000, with the scope primarily focused on maintaining and expanding the department’s IT service management capabilities. The solicitation, identified as "Freshservice Enterprise SFY26 Renewal 26-527," was posted in late November 2025, with a response deadline in early December, and is managed under the NAICS code 541519, which pertains to other computer related services. The broader procurement process includes other related solicitations, such as a renewal for Adobe licenses and a separate RFP for the Brownfield Remediation Program, indicating a diverse portfolio of technology and environmental service contracts managed through OhioBuys. The Brownfield RFP emphasizes application review and technical evaluation services, with open bidding from October 10 to October 27, 2025. While specific FAR clauses and detailed contract clauses are not included in the provided documents, the process involves strict proposal formatting requirements, including a dual-envelope submission with technical and cost components, limited to six pages for the technical proposal, due by late October 2025. The contract emphasizes conflict-of-interest provisions, notably disqualifying consultants currently engaged on related Brownfield projects, and mandates electronic submission via the OhioBuys portal, with detailed instructions on proposal content, page limits, and submission procedures. Overall, the contract underscores a focus on maintaining robust IT service management tools and ensuring transparent, compliant procurement practices within Ohio’s state government framework.