The Customer Experience office within the Greater Orlando Aviation Authority focuses on enhancing passenger engagement and satisfaction. Its strategic priorities center on the development and implementation of loyalty initiatives, such as the MCO Rewards Loyalty Program, to improve the overall traveler experience.
Customer Experience is a government agency with procurement activity across contracts, awards, and contractors.
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The Customer Experience office within the Greater Orlando Aviation Authority focuses on enhancing passenger engagement and satisfaction. Its strategic priorities center on the development and implementation of loyalty initiatives, such as the MCO Rewards Loyalty Program, to improve the overall trave...
The Customer Experience office within the Greater Orlando Aviation Authority focuses on enhancing passenger engagement and satisfaction. Its strategic priorities center on the development and implementation of loyalty initiatives, such as the MCO Rewards Loyalty Program, to improve the overall traveler experience.
Procurement patterns indicate a reliance on professional services, specifically targeting marketing consulting services to design and manage customer-facing programs.
The agency primarily utilizes NAICS 541613 for its procurement needs, seeking specialized expertise in marketing strategy and consumer loyalty.
Based in Orlando, Florida, this office operates as a specialized unit under the Greater Orlando Aviation Authority.
Recent Customer Experience Contracts
The latest contract opportunities posted by Customer Experience, including active solicitations and recent awards.
Senate-confirmed and senior-executive posts at Customer Experience and its sub-agencies, as published in the OPM Plum Book. These are leadership positions, not total employees.
Leadership posts
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Filled
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Vacant
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Acting officials
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No senior leadership posts resolved to this agency yet
Recent Customer Experience Contracts
The latest contract opportunities posted by this agency, including active solicitations and recent awards.