Public Service Ombudsman

Part of Government of the United Kingdom

The Public Service Ombudsman focuses on the modernization of its operational infrastructure to enhance citizen interaction and case management. A primary strategic priority is the implementation of a Digital Ombudsman cloud platform, which integrates digital case management, workflow automation, and reporting capabilities to streamline the delivery of ombudsman services.

Public Service Ombudsman is a government agency with procurement activity across contracts, awards, and contractors. Over the last 12 months, Public Service Ombudsman has obligated $12,550,786, issued 4 awards, and worked with 4 contractors. Procurement is concentrated in Software programming and consultancy services, Payroll management services, and Shredders.