00147 - IT SUPPORT SERVICES IN SACRAMENTO-AMD01

The County of Los Angeles Department of Internal Services is soliciting bids under RFB-IS-26200151 for a Managed Service Provider to provide on-site and remote IT support for up to 14 users at 925 L Street in Sacramento, California. The scope of work includes the management of wired and wireless network infrastructure, specifically requiring a minimum of three years of experience with Cisco Meraki equipment, as well as workstation support, A/V equipment maintenance, and cybersecurity monitoring. Services are expected to go live on September 22, 2025, with a performance period of one year. Support hours are designated as Monday through Friday, 7 am to 6 pm, and all remote support staff must be based within the United States. The contract is price-based, with the award intended for the lowest responsible bidder. Bidders must submit all proposals via the Vendor Self Service portal by September 4, 2025, including mandatory certifications regarding child support compliance, prevailing wages, and Community Business Enterprise status. Contractors are required to maintain comprehensive information security and privacy programs and provide significant insurance coverages, including $2 million in general liability and $1 million in automobile liability. Payments are issued via Electronic Funds Transfer on a Net 30 basis, with a fiscal year spending cap of $100,000 per vendor unless approved by the Los Angeles County Board of Supervisors.