This Solicitation opportunity from New York was posted on April 5, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
06924P0014-Copy of Req. 7/21/2023-Solicitation of Hotline Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The City of New York has a long-standing commitment to supporting victims and survivors of crime and abuse through dedicated hotlines, including the Crime Victim Hotline and the Domestic Violence Hotline, which have been operational since 1978 and 1994 respectively. These hotlines serve as critical access points for confidential support, crisis counseling, safety planning, and resource linkage, with the Domestic Violence Hotline also functioning as the primary method for victims to access shelter services, handling a significant portion of shelter intakes. Despite their vital role, there is a recognized need to modernize these systems to better serve the current needs of victims, incorporating features such as chat and text functionality and consolidating multiple hotline numbers into a single, centralized contact point. The upcoming contract, managed through the Mayor’s Office to End Domestic and Gender-Based Violence in partnership with the NYC Department of Social Services/Human Resources Administration, seeks to engage a single proposer capable of providing both the human services necessary to support hotline callers and the technological infrastructure to operate the hotlines effectively. The selected vendor may deliver these services directly or through subcontracting arrangements. The solicitation emphasizes a comprehensive approach to enhance the hotlines’ capacity, ensuring they remain accessible, responsive, and aligned with modern communication methods, thereby strengthening the city’s ongoing efforts to support victims and survivors of crime, violence, and abuse.
General Info
Place of Performance
NY, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
Earlier notices in this NAICS code
Posted before this notice, open and closed
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