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12526P0003 - NORC RFP

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12526P0003State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The NYC Department for the Aging is soliciting proposals under RFP 12526P0003 for the Naturally Occurring Retirement Communities Supportive Service Program (NORC SSP). This initiative seeks qualified health agencies, social support agencies, or housing entities to provide on-site case management, case assistance, healthcare management, and health promotion services for older adults aged 60 and older. To be eligible, providers must operate out of non-age restricted apartment buildings or housing complexes that meet specific population thresholds, such as having at least 350 older adults in a single building or 500 in a complex, with a majority of residents earning at or below 120 percent of the Area Median Income. An anticipated 36 contract awards will be made across various catchment areas in Manhattan, the Bronx, Brooklyn, Staten Island, and Queens. The proposed contract term is for three years, from July 1, 2027, through June 30, 2030, with a possible three-year renewal. Awards will be based on the highest technical score, with evaluation weights placed on experience (20 percent) and the proposer's participant-centered approach and understanding of community needs (24 percent). Additional considerations include organizational capability, geographic diversity, and the ability to transition participants from incumbent contractors. All submissions must be made through the PASSPort system by December 14, 2026, and require an approved HHS Prequalification Application. Contractors must maintain an onsite main office and comply with NYC Aging General Program Standards of Operation, living wage laws, and specific insurance requirements.

General Info

NYC seeks providers for supportive services for older adults in NORC housing complexes.

NAICS

N/A

Place of Performance

New York, NY, USA

Set-Aside

NONE

Documents

17

Addendum 1 - NORC Program RFP (EPIN: 12526P0003)

PDF, High priority: read this first1 page · amendment
High

Appendix A: General Provisions Governing Contracts for Consultants, Professional, Technical, Human, and Client Services

PDF, High priority: read this first75 pages · contract-document
High

Attachment 10: Demographic Data Tables and Borough Maps

PDF, High priority: read this first15 pages · specifications
High

Budget Narrative Form

DOCX, High priority: read this first2 pages · specifications
High

General Info and Regulatory Requirements

PDF, High priority: read this first16 pages · specifications
High

Labor Peace Agreement Rider

PDF, High priority: read this first7 pages · contract-document
High

NORC Emergency Preparedness and Response Plan

PDF, High priority: read this first34 pages · specifications
High

NORC SSP Standards of Operation and Scope of Services

PDF, High priority: read this first60 pages · sow
High

NYC Aging General Program Standards of Operation

PDF, High priority: read this first20 pages · specifications
High

NYC Aging NORC RFP Budget Proposal Worksheet

XLSX, High priority: read this first18 pages · specifications
High

NYC Department for the Aging - NORC Match Policy

PDF, High priority: read this first4 pages · specifications
High

NYC Department for the Aging - NORC SSP RFP

PDF, High priority: read this first29 pages · rfp
High

Proposed Hours of Op and Svc Levels Form

DOCX, High priority: read this first6 pages · specifications
High

Community Hiring Rider

PDF, Low priority3 pages · contract-document
Low

NORC Accessibility and Accommodation Att. Form

DOCX, Low priority2 pages · supporting-document
Low

NORC Eligibility Verification Form

DOCX, Low priority2 pages · other
Low

NORC SSP Housing Match Exemption Form

DOCX, Low priority2 pages · other
Low

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Timeline

PhaseSolicitation
Posted

Solicitation

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyNew York → Department For The Aging
Contacts1 person available
OfficeNew York, NY, USA
Office AddressNew York, NY, USA
Contacts

Full Description

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Purpose of the SolicitationThrough this Request for Proposals (RFP) (EPIN 12526P0003), NYC Department for the Aging (NYC Aging) is seeking qualified providers who can offer various on-site health and social support services through NYC Aging’s Naturally Occurring Retirement Communities (NORC) Supportive Service Program. This program offers case assistance, health promotion, and other educational, recreational, social service, and wellness activities to older adults through on-site individual and congregate services. Proposers must be a health agency, social support agency, and/or housing entity ready to operate a Social Service Program on day 1 of the contract out of a location that meets the following eligibility criteria: Be a non-age restricted apartment building or housing complex, and have either: At least 350 older adults (60+ years of age) residing in the apartment building or 500 older adults residing in the housing complex, in which at least 40 percent (40%) of the units within the building and/or complex have an occupant who is an older adult; or A minimum of 1,500 residents aged 60+ years, regardless of the percentage of units they occupy. The majority of older residents in the apartment building or housing complex must be of low or moderate income, as defined by the U.S. Department of Housing and Urban Development. (i.e., at or below 120% of the Area Median Income, or AMI).
An anticipated 36 contract awards will be made through this RFP. If the proposer wishes to propose multiple sites in a single competition pool, the proposer must submit a separate proposal for each site. And if the proposer wishes to propose in more than one competition pool, the proposer must submit a proposal in each competition pool separately.   Competition/ Catchment AreaCommunity Districts ServedAnticipated Number of NORC AwardsManhattan NorthMN 7-126Manhattan SouthMN 1-67BronxBX 1-126Brooklyn/Staten IslandBK 1-18 & SI 1-37QueensQN 1-1410 Responding providers should examine all RFP documents for details about required elements of the program, as well as be familiar with the relevant community and its associated demographics and service gaps, prior to submitting a proposal response to this RFP.Proposed Term of the Contract(s)It is anticipated that the terms of the contract(s) awarded from this RFP will be for three (3) years, starting July 1, 2027 through June 30, 2030. NYC Aging reserves the right to renew the contract for up to an additional three years.Use of PASSPortPASSPort is a web-based system maintained by the City of New York to manage procurement. To submit a proposal to the upcoming RFP, all vendors must create an account within the PASSPort system. Please visit www.nyc.gov/passport create an account or to log into the system to view this RFP. If you have any technical questions or concerns about PASSPort, please submit an inquiry to the MOCS Service Desk.To respond to this RFP and all other Human/Client Service RFPs, organizations must have (i) a PASSPort account, and (ii) have an Approved HHS Prequalification Application in PASSPort. Proposals and Prequalification applications will ONLY be accepted through PASSPort. If you do not have a PASSPort account or Approved PASSPort HHS Accelerator PQL Application, please visit www.nyc.gov/passport to get started.

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