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This Government Contract opportunity from Rhode Island was posted on June 25, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7/365 Customer Service Officer (CSO) Staffing Support

Closed

State & Local

Submission Closed08/13/2025, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The State of Rhode Island is seeking a subcontractor to provide 24/7/365 staffing support for the RIDOT TMC. The selected provider will be responsible for supplying 10 Customer Service Officers to operate on a rotating schedule, ensuring continuous coverage for critical tasks including traffic monitoring, incident coordination, and ITS operations support. This opportunity is categorized under NAICS code 561511. Interested parties must submit their responses by the deadline of August 13, 2025, at 5:00 PM. Further details and bidding opportunities can be accessed through the Rhode Island Department of Procurement portal.

General Info

Rhode Island seeks a subcontractor for 24/7 RIDOT TMC staffing by August 13, 2025.

Agency

State of Rhode Island

NAICS

561511

Place of Performance

RI, USA

Set-Aside

NONE

Documents

This scope was carved out of TRFP25005717.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RIDOT: Professional Consultant Services and ITS Technical Support to the TMC

AI Contract Breakdown

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Timeline

PhaseClosed

PostedJun 25

subcontract

Response DeadlineAug 13

Deadline has passed

Submission Closed

08/13/2025, 05:00:00 PM UTC

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Organization & Contact Information

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AgencyState of Rhode Island

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Rhode Island

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 10 Customer Service Officers to staff the RIDOT TMC on a rotating schedule, ensuring 24/7/365 coverage for traffic monitoring, incident coordination, and ITS operations support.

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