This Government Contract opportunity from Department Of Defense was posted on April 24, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7/365 Service Desk and User Support

Closed

Federal

Submission Closed05/25/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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AI System Implementation and Engineering Services

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RFxPremier Artificial Intelligence (AI) Systems and Services

Solicitation # 26RFP-ITN6769-4

Solicitation 26RFP-ITN6769-4 is a Request for Proposal issued by Florida State University on behalf of the South Dakota State Government and other participating states to establish Master Agreements for Artificial Intelligence (AI) Systems and Services. The primary objective is to leverage the collective purchasing power of multiple state and local government entities to secure the best overall value and more favorable pricing than individual entities could obtain independently. The scope of work encompasses a broad range of AI-related services, including software for email, monitoring, and databases, as well as consulting for strategic technology planning, IT security, and safety. Additionally, the agreements cover system implementation, engineering, software maintenance, project management, and computer-based training. The solicitation is categorized under NAICS code 541512. Proposals must be submitted by October 21, 2026, at 3:00 PM EST. Interested bidders are explicitly instructed not to submit responses through ESM Sourcing, but instead to follow the submission guidelines provided in the RFP documents available on the RFx Premier website. The award will be based on the best value provided to the participating agencies.

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DEADLINE

Program Implementation and Training Specialist

POSTED

DEADLINE

Fleet Management Information System (FMIS) Specialist

Department of Public Works

POSTED

about 23 hours ago

DEADLINE

in 20 days

AI Contract Overview

A 24/7/365 service desk and user support contract is being sought to provide round-the-clock technical assistance to EMWN users throughout all Department of War locations. This subcontract requires comprehensive incident management, timely problem resolution, and coordinated training efforts to ensure uninterrupted operational readiness. The work is performance-based and must be available at all times, seven days a week, 365 days a year, to address technical issues as they arise across the Department of Defense environment. The contract is governed under NAICS code 541512 and will be performed primarily from Washington, DC, with a response deadline of May 25, 2026. The contracting activity is led by the Headquarters, Department of the Army, Personnel Management Group under the broader Department of Defense.

General Info

Provide 24/7 technical support, incident management, and training for Department of War users.

Agency

Department Of Defense → W6EK Hqda PmgView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Washington, DC, 20301, USA

Set-Aside

NONE

Documents

This scope was carved out of FY26003.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

FY26 Emergency Mass Warning Network

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedApr 24

subcontract

Response DeadlineMay 25

Deadline has passed

Submission Closed

05/25/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6EK Hqda Pmg

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → W6EK Hqda Pmg

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Round-the-clock technical support for EMWN users across all Department of War locations, including incident management, problem resolution, and training coordination.

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