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24/7/365 Technical Support & Operations

Active

Federal

Response Deadline07/13/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract mandates continuous 24/7/365 technical support, incident response, and system monitoring to ensure the conferencing platform maintains a 99.9 percent uptime standard. All activities must be performed without interruption to guarantee uninterrupted service for mission-critical communications. The provider is expected to proactively detect, respond to, and resolve incidents in real time, employing robust monitoring tools and escalation protocols to minimize downtime and ensure rapid recovery. The work is classified as a subcontract under NAICS code 541519 and is being managed by the Department of Homeland Security’s Departmental Operations Acquisition Division II. The place of performance is designated as Springfield, though the exact location within the city is unspecified. Proposals must be submitted by no later than July 13, 2026, at 3:00 PM, with the solicitation posted on July 8, 2026. There is no set-aside designation specified, and no point of contact details are provided in the published data.

General Info

24/7 technical support for 99.9% uptime conferencing platform, Springfield performance, proposals due July 13, 2026

Agency

Department Of Homeland Security → Departmental Operations Acquisition Division IiView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Springfield, VA, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PostedJul 8

subcontract

Response DeadlineJul 13

Submission deadline

Response Deadline

07/13/2026, 03:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Departmental Operations Acquisition Division Ii

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → Departmental Operations Acquisition Division Ii

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide continuous technical support, incident response, and system monitoring to maintain 99.9% uptime for the conferencing platform.

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