24/7 Dispatch and Response Coordination Services

The contract requires the operation of a 24/7 dispatch system to receive emergency calls from police dispatch and coordinate the immediate deployment of tow trucks across the designated service area. The provider must ensure real-time tracking of all dispatched vehicles and maintain detailed logs of response times, actions taken, and outcomes for every incident. This service is critical for supporting law enforcement operations by facilitating efficient removal of disabled or obstructing vehicles, minimizing traffic disruptions, and enhancing public safety. The system must be fully integrated with police communication channels and capable of handling high-volume call loads without delay. The contract is structured as a subcontract under NAICS code 541611 and is open for bidding with a response deadline of June 2, 2026. Although the solicitation number and point of contact are not provided, the service will be performed under the authority of the Tennessee Police department with no specified set-aside requirements. Performance is expected to occur throughout the jurisdiction served by the agency, with no geographic limitations identified beyond the state level. The provider must demonstrate proven capability in emergency response coordination, accurate logging systems, and seamless integration with public safety communications infrastructure.