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24/7 Operational Support & Help Desk (Gold SLA)

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires the provision of round-the-clock technical support under a Gold Service Level Agreement, emphasizing rapid response to incidents with specified target times: Priority 1 issues must be addressed within 2 hours, Priority 2 within 4 hours, and Priority 3 within one business day. The support services cover troubleshooting, maintenance, and ensuring system uptime, thereby maintaining operational continuity. This subcontract was posted on May 13, 2026, and falls under the NAICS code 541512, indicating computer systems design services. The contract is managed by the Library of Congress's Contracts Services agency, with the place of performance located in Washington, D.C., ZIP code 20540. Although some details such as a solicitation number and point of contact are not provided, the focus remains on delivering high-quality and timely technical operational support to meet the agency’s needs effectively.

General Info

24/7 technical support under Gold SLA with strict response times for Library of Congress.

Agency

Library Of Congress → Contracts Services

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

Washington, DC, 20540, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMay 13

subcontract

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Organization & Contact Information

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AgencyLibrary Of Congress → Contracts Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Library Of Congress → Contracts Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver 24/7 technical support under a Gold SLA with defined incident response times (P1: 2 hours, P2: 4 hours, P3: 1 business day) for troubleshooting, maintenance, and system uptime.

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