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24/7 Operational Support & Help Desk (Gold SLA)

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract requires the provision of around-the-clock technical support under a Gold Service Level Agreement, ensuring rapid incident response times for critical systems: Priority 1 incidents must be addressed within two hours, Priority 2 within four hours, and Priority 3 within one business day. This support encompasses troubleshooting, routine maintenance, and maintaining system uptime to meet stringent operational demands. The scope is specifically focused on delivering help desk services with continuous availability to ensure uninterrupted functionality for mission-critical environments. This subcontract is awarded under NAICS code 541512 for Computer Systems Design Services and is managed by the Library of Congress through its Contracts Services division. Performance is required at a location in Washington, D.C., with a ZIP code of 20540. The contract was posted on May 13, 2026, and no set-aside status or organizational type has been specified. The point of contact information is not provided, and the official details can be accessed via the SAM.gov platform.

General Info

24/7 technical support under Gold SLA with strict response times for Library of Congress.

Agency

Library Of Congress → Contracts Services

NAICS

541512 - Computer Systems Design Services

Place of Performance

Washington, DC, 20540, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-CRS-0021.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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AI Contract Breakdown

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Timeline

PostedMay 13

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Organization & Contact Information

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AgencyLibrary Of Congress → Contracts Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyLibrary Of Congress → Contracts Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver 24/7 technical support under a Gold SLA with defined incident response times (P1: 2 hours, P2: 4 hours, P3: 1 business day) for troubleshooting, maintenance, and system uptime.

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