This Government Contract opportunity from Texas was posted on May 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Technical Support and Help Desk Services

Closed

State & Local

Submission Closed06/03/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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SLED

RISA-3D Maintenance and Technical Support ServicesThe RISA-3D Maintenance and Technical Support Services subcontract provides essential software maintenance and technical assistance for prime contractors working on Texas Department of Transportation projects. The scope of work focuses on the RISA-3D environment, encompassing the deployment of software updates, patches, and fixes, while ensuring users have access to current software versions and timely resolutions for technical issues. Qualified providers must possess documented expertise in RISA-3D software support to successfully deliver updated software versions and comprehensive technical support documentation. This opportunity is categorized under NAICS code 541519 and is associated with the Texas Department of Transportation.

Texas Department of Transportation

POSTED

DEADLINE

Mentimeter Software Licensing and ProvisioningThis subcontract focuses on the licensing and provisioning of Mentimeter software for prime contractors working on projects for the Mayor's Office of Community Services in Philadelphia. The selected provider must be an authorized Mentimeter Partner or Reseller responsible for delivering active software licenses, managing user accounts and seats, and ensuring overall license compliance and activation through the Mentimeter SaaS Platform. Key deliverables include the provision of administrative access to the platform and the management of all subscription renewals. The contract falls under NAICS code 541519 and is associated with the state of Pennsylvania, with a response deadline set for November 6, 2026.

Mayor's Office of Community Services (mocs)

POSTED

DEADLINE

Johnson Controls Metasys BAS Software & Server SupportThis subcontract for the California Department of General Services involves providing technical support, software updates, and server maintenance for Johnson Controls Metasys BAS and servers on facility projects. The selected provider will be responsible for performing software patches and ensuring all work adheres to DGS IT Infrastructure Standards, ISO 35.110, and IEEE 802.3. Key deliverables include the maintenance of an operational BAS software environment and the provision of detailed support logs. The project is based in Sacramento and falls under NAICS code 541519. To be eligible, the contractor must maintain Professional Liability Insurance of 1,000,000 dollars. The solicitation was posted on October 28, 2026, with a response deadline of December 1, 2026.

California Department of General Services

POSTED

DEADLINE

CatDV Software Maintenance & Support ProviderThis subcontract opportunity is for a provider to supply annual maintenance and technical support renewals for CatDV digital asset management software. Supporting prime contractors on Alabama Educational Television Commission projects, the selected provider will be responsible for delivering official renewal licenses, facilitating technical support access, and providing necessary software updates and patches to ensure active subscriptions. Eligible candidates must hold manufacturer reseller authorization and be enrolled in E-Verify. The solicitation is categorized under NAICS code 541519, with a response deadline set for November 2, 2026.

EDUCATIONAL TELEVISION COMM

POSTED

DEADLINE

Solicitation # SRC0000037426

Solicitation SRC0000037426 is for the renewal of maintenance and support services for CatDV, issued by the Alabama Educational Television Commission. The contract is managed by the State of Alabama Office of the Chief Procurement Officer and allows for annual renewals for a total period of five years from the effective date. The total contract value, including the original agreement and all subsequent renewals, is capped at 25,000 dollars. The procurement process requires electronic submission through Alabama Buys, with a response deadline of November 2, 2026. Award evaluation is based on pricing, cost realism, and price reasonableness, with the state reserving the right to request professional licenses, certificates of insurance, and manufacturer reseller authorizations. Suppliers must comply with various Alabama state regulations, including the Beason-Hammon Alabama Taxpayer and Citizen Protection Act, E-Verify enrollment for employees within the state, and registration with the Alabama Secretary of State for foreign entities. Payment is handled via electronic methods such as P-cards or EFT, and the state maintains the right to inspect all products under the Universal Commerce Code before final acceptance.

EDUCATIONAL TELEVISION COMM

POSTED

DEADLINE

Network Software License ProviderThe Anaheim Union High School District is seeking a subcontracted Network Software License Provider to supply network infrastructure licenses for prime contractors. The scope of work includes providing software licenses for terms of one, three, or five years, with a requirement to clearly categorize items as E-Rate eligible or non-eligible. The selected provider is responsible for delivering activated license keys and all necessary entitlement documentation. To qualify for this opportunity, providers must be authorized manufacturer representatives and possess a valid Service Provider Identification Number and an FCC Registration Number. This project is based in Anaheim, California, with a response deadline of November 23, 2026.

Anaheim Union High School District

POSTED

DEADLINE

Cybersecurity Compliance and RMF AccreditationThe Cybersecurity Compliance and RMF Accreditation subcontract supports prime contractors on U.S. Air Force software projects by providing comprehensive cybersecurity hardening. The scope of work includes developing System Security Plans, performing penetration testing and vulnerability scans using tools such as Nessus or ACAS, and managing the Risk Management Framework process to deliver a final Authority to Operate package. This opportunity is a total small business set-aside under NAICS code 541519. Qualified personnel must hold CISSP or CISM certifications to perform the required services. Interested parties must submit their responses by November 25, 2026.

POSTED

DEADLINE

Quantum Support Contract ReinstatementThis subcontract, issued by the NASA Shared Services Center, focuses on the administrative processing and fee payment required to reinstate lapsed Quantum support contracts for prime contractors. The primary objective is to ensure continuity of coverage for specified hardware through the validation and processing of reinstatement fees. Eligible providers must hold Authorized Quantum Partner or Reseller status to perform these services. The opportunity was posted on October 28, 2026, with a response deadline of November 4, 2026, falling under NAICS code 541519.

NASA Shared Services Center

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DEADLINE

Omnissa Workspace ONE Advanced License SupplierThis small business set-aside subcontract for the Department of Defense involves the supply of proprietary Omnissa Government Services Workspace ONE Advanced licenses to support prime contractors on MARFORSOC projects. The contract provides for 1,300 activated software licenses across base and option periods, specifically designed to renew on the existing government tenant to maintain operational continuity and avoid a full tenant rebuild. To qualify, the supplier must be an authorized Omnissa reseller and ensure the software meets FedRAMP Server certification for an IL6 environment. The performance of this contract is centered in the 28460 zip code area, with a response deadline set for November 2, 2026.

POSTED

DEADLINE

Mosquito Liquid Handler Software Support and TroubleshootingThis subcontract, titled Mosquito Liquid Handler Software Support and Troubleshooting, involves providing comprehensive technical support for prime contractors working on National Institutes of Health laboratory projects. The scope of work includes remote and on-site software troubleshooting, as well as the installation of proprietary software upgrades specifically for Mosquito nanoliter liquid handlers to ensure optimal system performance. To successfully deliver fully operational software systems, the contractor must have access to proprietary OEM software source code and update packages. This opportunity is categorized under NAICS code 541519 and is associated with the Department of Health and Human Services. The response deadline for this requirement is November 11, 2026.

National Institutes Of Health Olao

POSTED

DEADLINE

NIOC Phase 1 Implementation & DemonstrationThe NIOC Phase 1 Implementation and Demonstration is a subcontract through the NASA Shared Services Center designed to modernize capabilities for prime contractors at the Marshall Space Flight Center. The project focuses on deploying automation for routine tasks and alerts while enhancing monitoring analytics through the use of SOAR tools. Due to the nature of the work, personnel are required to undergo background investigations and maintain onsite facility access. The successful contractor will be responsible for delivering tangible implementation results, conducting a technical demonstration of the newly deployed capabilities, and providing a final report that outlines strategic plans for future expansion. This effort falls under NAICS code 541519 and is scheduled for a response deadline of November 2, 2026.

NASA Shared Services Center

POSTED

DEADLINE

Certified Data Sanitization and Media DisposalThis subcontract for Certified Data Sanitization and Media Disposal supports prime contractors on PAE MC projects for the Department of Defense. The selected provider will be responsible for the verified sanitization of SSDs and SD cards using industrial wiping or degaussing equipment, ensuring all processes strictly adhere to NIST 800-88 standards. Additionally, the contractor will manage the physical disposition of retired assets and provide formal sanitization verification reports upon completion. The work is to be performed in Quantico, Virginia, under NAICS code 541519. Interested parties must submit their responses by the deadline of December 4, 2026.

Commander

POSTED

about 11 hours ago

DEADLINE

in about 1 month

AI Contract Overview

The contract is for comprehensive 24/7 technical support and help desk services under a subcontract arrangement, focusing on maintaining system reliability through defined service level agreements that guarantee specific response and resolution times, including after-hours and emergency support. The provider will manage help desk tickets, monitor system performance continuously, and ensure uninterrupted service availability, with accountability tied to performance metrics and timely intervention for critical issues. The solicitation was posted on May 11, 2026, with a firm submission deadline of June 3, 2026, and is associated with the NAICS code 541519 for other computer-related services. The contracting entity is the Civic & Conference Center based in Texas, though specific location details and point of contact information are not provided. This agreement requires a vendor capable of scalable, round-the-clock support tailored to meet the operational needs of the agency, with performance expectations centered on uptime, responsiveness, and proactive system health monitoring.

General Info

Continuous technical support with SLA compliance, after-hours service, ticket management, and system monitoring.

Agency

Texas → Civic & Conference Center

NAICS

541519 - Other Computer Related Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-19.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Booking and Event Management Software

AI Contract Breakdown

Uniform Contract Format

No documents to break down

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Timeline

PhaseClosed

PostedMay 11

subcontract

Response DeadlineJun 3

Deadline has passed

Submission Closed

06/03/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyTexas → Civic & Conference Center

ContactsNo contacts available

OfficeN/A

Organization / AgencyTexas → Civic & Conference Center

Office AddressN/A

ContactsNo contact information available

Full Description

Provide ongoing technical support with defined SLAs for response and resolution times, including after-hours and emergency support, help desk ticket management, and system performance monitoring.

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