This Government Contract opportunity from Texas was posted on May 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Technical Support and Help Desk Services

Closed

State & Local

Submission Closed06/03/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541519

New

Federal

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AI Contract Overview

The contract is for comprehensive 24/7 technical support and help desk services under a subcontract arrangement, focusing on maintaining system reliability through defined service level agreements that guarantee specific response and resolution times, including after-hours and emergency support. The provider will manage help desk tickets, monitor system performance continuously, and ensure uninterrupted service availability, with accountability tied to performance metrics and timely intervention for critical issues. The solicitation was posted on May 11, 2026, with a firm submission deadline of June 3, 2026, and is associated with the NAICS code 541519 for other computer-related services. The contracting entity is the Civic & Conference Center based in Texas, though specific location details and point of contact information are not provided. This agreement requires a vendor capable of scalable, round-the-clock support tailored to meet the operational needs of the agency, with performance expectations centered on uptime, responsiveness, and proactive system health monitoring.

General Info

Continuous technical support with SLA compliance, after-hours service, ticket management, and system monitoring.

Agency

Texas → Civic & Conference CenterView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-19.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Booking and Event Management Software

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 11

subcontract

Response DeadlineJun 3

Deadline has passed

Submission Closed

06/03/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyTexas → Civic & Conference Center

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Civic & Conference Center

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide ongoing technical support with defined SLAs for response and resolution times, including after-hours and emergency support, help desk ticket management, and system performance monitoring.

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