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24/7 Technical Support & Help Desk Services

Active

State & Local

Response Deadline08/07/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract seeks a subcontractor to provide continuous 24/7 technical support for the Axway MFT platform, ensuring uninterrupted service through proactive incident triage, end-user assistance, system troubleshooting, and structured escalation procedures. The deliverables are tightly aligned with a 99.99% uptime service level agreement, demanding high reliability, rapid response times, and seamless resolution of technical issues across all operational hours. Support must be delivered with precision and consistency to meet stringent performance benchmarks and maintain the integrity of critical file transfer operations. This is a subcontract opportunity issued by the California Department of Technology under NAICS code 541519, posted on July 23, 2026, with responses due by August 7, 2026. The place of performance and detailed office address are unspecified, but the scope implies remote or cloud-based support delivered from the vendor’s location. The contract is open to qualified subcontractors aiming to support state-level infrastructure, with no set-aside classification indicated. Interested parties must submit proposals through the CalE-Procure portal prior to the deadline to be considered for award.

General Info

Subcontractor to provide 24/7 Axway MFT technical support with 99.99% uptime, rapid response, and remote service delivery.

Agency

California Department of TechnologyView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 23

subcontract

Response DeadlineAug 7

Submission deadline

Response Deadline

08/07/2026, 10:00:00 PM UTCin 2 days

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Organization & Contact Information

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AgencyCalifornia Department of Technology

ContactsNo contacts available

OfficeN/A

Organization / Agency

California Department of Technology

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver round-the-clock technical support for the Axway MFT platform, including incident triage, user support, system troubleshooting, and escalation management aligned with 99.99% uptime SLA.

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