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Technical Support and Help Desk (Tier 1–2)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract seeks a small business to provide Tier 1–2 technical support for users of i2 Analyst’s Notebook, focusing on resolving issues related to installation, system access, performance bottlenecks, and basic feature usage. The support scope is hands-on and user-centric, ensuring that analysts can effectively utilize the software without disruption to their operational workflows. The work is performed in Atlanta, Georgia, with a ZIP code of 30329, and falls under the NAICS code 541519 for other computer related services. The contract is structured as a subcontract under a Small Business Set Aside, meaning only qualified small businesses are eligible to respond. The solicitation was posted on August 4, 2026, with a firm deadline for responses on August 11, 2026, at 7:00 a.m. The contracting activity is managed by the CDC Office of Acquisition Services within the Department of Health and Human Services.

General Info

Small business to provide Tier 1–2 i2 Analyst’s Notebook support in Atlanta, GA, under CDC subcontract.

Agency

Department Of Health And Human Services → CDC Office Of Acquisition ServicesView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Atlanta, GA, 30329, USA

Set-Aside

SBA

Documents

(0)

No documents available

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → CDC Office Of Acquisition Services
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Health And Human Services → CDC Office Of Acquisition Services
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Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support for i2 Analyst’s Notebook users, including troubleshooting installation, access, performance, and basic feature guidance.

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