Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

24/7 Technical Support Services

Active

State & Local

Response Deadline11/18/2026, 06:15:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract for 24/7 Technical Support Services involves providing Tier 1 and Tier 2 technical assistance for prime contractors working on Department of Youth Services platform projects. The scope of work includes continuous help desk operations focused on troubleshooting web portal functionality, platform access, reporting tools, and alert notifications through the use of remote support tools and ticketing systems. The selected provider is responsible for delivering detailed technical support logs and ensuring all personnel are vetted in accordance with the contractor's information security program. This opportunity falls under NAICS code 541519, with a response deadline set for November 18, 2026.

General Info

Agency

Dept Of Youth Services

NAICS

541519 - Other Computer Related Services

Place of Performance

OH, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC0000042397.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DYS- Transcription and Monitoring Investigating Tool

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 19

subcontract

Response DeadlineNov 18

Submission deadline

Response Deadline

11/18/2026, 06:15:00 PM UTCin 30 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDept Of Youth Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Dept Of Youth Services

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Performs Tier 1 and Tier 2 technical support for prime contractors on Department of Youth Services (DYS) platform projects. Provides 24/7 help desk operations to troubleshoot platform access, web portal functionality, alert notifications, and reporting tools using ticketing systems and remote support tools. Personnel must be vetted according to the contractor's information security program. Delivers help desk operations and technical support logs.

Similar Contracts

Same NAICS industry code

Cybersecurity Audit & Compliance Services

Department of Highway Safety and Motor Vehicles

POSTED

about 12 hours ago

DEADLINE

1Password Software License Provision

State Air Resources Board

POSTED

about 12 hours ago

DEADLINE

Security Operations Centre (SOC) Establishment Advisory

POSTED

about 14 hours ago

DEADLINE

in about 1 month

Outbound API/HL7 Maintenance & Support

255-NETWORK Contract Office 15 (36C255)

POSTED

about 16 hours ago

DEADLINE

Rapid Reaction Team (RRT) Operational Uplift (WP4)

Bureau Of Industry And Security

POSTED

about 16 hours ago

DEADLINE

Red Teaming & Adversary Emulation Enhancements (WP3)

Bureau Of Industry And Security

POSTED

about 16 hours ago

DEADLINE

7G21--BNE Hillrom Voalte Nurse Call Requirement (New Work)

Solicitation # 36C10B27Q0040

The Department of Veterans Affairs, through the Birmingham VA Health Care System, is conducting market research for a brand name or equal Hillrom Voalte nurse call system. The scope of work includes the provision of hardware and software, such as graphical and standard room stations and ADT facility software licenses, along with staging, installation, and the termination, testing, and labeling of cables. A critical requirement is the seamless integration of the system with 107 existing Hillrom beds without the use of third-party middleware. The project also requires the implementation of a visual dashboard for real-time patient and bed data and the provision of three-day customer host technical training. Performance will take place at the Birmingham VA Medical Center, with strict adherence to Section 508 accessibility standards and VA cybersecurity protocols, including compliance with OMB Memorandum M-19-26 and VA Directive 6513. The contractor must ensure all personnel sign the VA Information Security Rule of Behavior and undergo required background investigations. For SDVOSB or VOSB concerns, at least 50 percent of the cost of performance must be expended for eligible employees or concerns. This effort is currently in the Request for Information phase for planning purposes, and no funds have been authorized or appropriated at this time.

Technology Acquisition Center Nj (36C10B)

POSTED

about 16 hours ago

DEADLINE

Cyber Security Engineering and Risk Management Framework Support

Solicitation # W91CRB-26-B-A006

Solicitation W91CRB-26-B-A006 is a Firm-Fixed-Price commercial services contract issued by the Army Contracting Command - Aberdeen Proving Ground. The requirement is for Cybersecurity Engineering and Department of Defense Risk Management Framework (RMF) Support Services at the Aberdeen Test Center in Maryland. The contractor will provide all necessary personnel, equipment, and non-personal services to perform RMF analysis, planning, execution, and maintenance to establish and maintain Authority to Operate (ATO) compliance. The total period of performance spans from November 23, 2026, to November 22, 2031, consisting of a one-year base period and four one-year option periods. This acquisition is set aside 100 percent for small businesses, with a specific evaluation preference for HUBZone small business concerns. Award will be made to the lowest-priced, responsive, and responsible bidder based on a pass/fail responsiveness evaluation. Key personnel requirements include a Senior IT Solutions Architect with CISSP certification and 10 years of RMF experience, while other certified professionals must hold CASP+ or equivalent with 5 years of experience. Security requirements are stringent, requiring a Secret Facility Security Clearance for the bidder and Secret clearances for personnel, with one surge position requiring a Top Secret clearance. Performance will be monitored via a Quality Assurance Surveillance Plan, and invoicing must be processed through the Wide Area Workflow application.

POSTED

about 16 hours ago

DEADLINE

NATO Request for Information: NATO Integrated Cyber Defense Center (NICC) Urgent Requirement Project

Solicitation # RFI-42630696-NICC

The NATO Communications and Information Agency (NCIA) has issued Request for Information RFI-42630696-NICC to gather industry input for the technology pillar of the NATO Integrated Cyber Defense Centre (NICC). This RFI is for planning purposes only and is not a formal solicitation for bids. The project aims to enhance the protection of NATO and its Allies through the delivery of new Communications and Information Services capabilities and operational uplifts. The scope is divided into five Work Packages: the NICC Platform (WP1), Enhancements to Situational Awareness (WP2), Enhancements to Red Teaming (WP3), Rapid Reaction Teams (WP4), and the Cyber Operations Management and Engagement Tool (WP5). Interested parties are invited to provide feedback and recommendations on four of these packages (WP1, WP2, WP4, and WP5) to help NCIA refine its acquisition strategy and understand available marketplace capabilities. Technical requirements emphasize the need for systems that can operate across multiple classification levels (NU, NR, NS) and maintain operational independence in air-gapped or compromised environments. The capability must support scalable processing of large volumes of cybersecurity data and may include AI-assisted automation for anomaly recognition. While this RFI is informational, NCIA plans a future phased down-select acquisition approach involving a 10-page capability statement followed by a full proposal and a challenge-based event. All deliverables for the work packages are expected by Q3 2030. Responses must be submitted via email by 12:00 CET on November 9, 2026, and should not exceed 10 pages per work package. Additionally, a business workshop titled Uplifts for Cyber Capabilities will be held at NATO Edge in Izmir, Turkey, from November 17-19, though attendance is not required to respond to the RFI.

Bureau Of Industry And Security

POSTED

about 16 hours ago

DEADLINE

Software-as-a-Service (SaaS) Subscriptions and Systems Integration (SI) Support Services for the Omnichannel Customer Communication System (OCCS)

Solicitation # SaaS_SI_OCCS

The Defense Commissary Agency (DeCA) is seeking information for a potential Firm-Fixed-Price contract to provide Software-as-a-Service (SaaS) subscriptions and Systems Integration (SI) professional services for its Omnichannel Customer Communication System (OCCS). The OCCS ecosystem is built upon four functional pillars utilizing Salesforce Service Cloud, Sprout Social for social media engagement, and Adobe Workfront and Adobe Experience Manager (AEM) Assets for campaign and digital asset management. The anticipated period of performance is a five-year term, consisting of a 12-month base period followed by four 12-month option periods. Key technical requirements include the migration of digital assets from a legacy Bynder DAM to AEM Assets, the configuration of Salesforce AI for automated triage and sentiment detection, and the provisioning of a multi-platform architecture within GovCloud. All solutions must meet strict cybersecurity standards, including FedRAMP Moderate (DoD IL4) or High (DoD IL5) accreditation, FIPS 140-2/3 encryption, and compliance with DoD Manual 8140.03. The contractor will be responsible for RMF Security Authorization Packages, eMASS control maintenance, and ATO renewals, while ensuring zero public model training using agency data. The government is currently assessing industry capabilities under NAICS 541915. Baseline licensing requirements include 40 Salesforce Service Cloud licenses, 25 Sprout Social licenses, 42 combined Adobe licenses, and an initial 6 TB of AEM Assets storage. Interested respondents must provide capability statements, including verification of authorized reseller status for the specified OEMs and identification of existing Government-Wide Acquisition Contracts or Federal Supply Schedules.

W6QK Acc-Apg Contr Ctr

POSTED

about 16 hours ago

DEADLINE

NEXODOSE DOSE MONITOR

Solicitation # 36C25527Q0017

The Department of Veterans Affairs Network Contracting Office 15 is conducting market research through a Sources Sought announcement to identify qualified businesses capable of providing software maintenance, support, and interface services for the DoseMonitor/Nexodose radiation dose tracking platform. This requirement supports clinical safety and regulatory compliance for VA medical facilities across Kansas and Missouri, including sites in Topeka, Leavenworth, Kansas City, St. Louis, Columbia, and Poplar Bluff. The scope of work includes annual maintenance and support for the DoseMonitor/Nexodose application and outbound API/HL7 interfaces, as well as the one-time installation and ongoing support of bi-directional HL7 interfaces with the Oracle Health/Cerner electronic health record system in both production and test environments. The anticipated period of performance consists of a base year from February 1, 2027, to January 31, 2028, with one option year extending to January 31, 2029. Work will be performed primarily remotely, though on-site support may be required for installation and troubleshooting. Contractors must adhere to VA Handbook 6500, HIPAA privacy rules, and HL7 v2.x messaging standards. Interested firms must be registered in SAM.gov and provide a capability statement, product brochures, and an authorized service provider letter from the OEM. Responses should be submitted to Betty Flores at veronica.flores@va.gov by October 29, 2026.

255-NETWORK Contract Office 15 (36C255)

POSTED

about 16 hours ago

DEADLINE

Maintenance and Support Services for DumpMaster and INSYNC Software

Solicitation # STATE 0000000573SL

The State of Missouri, through the Office of Administration's Information Technology Services Division, is seeking maintenance and support services for the DumpMaster and INSYNC software. This procurement, identified by solicitation number STATE 0000000573SL, is being conducted as a Single Feasible Source acquisition in accordance with RSMo 34.044. Unicom Systems, Inc. has been identified as the sole owner, provider, and maintainer of the proprietary software, making them the only feasible source for these essential services. The contract is structured to include two one-year renewal options. While specific pricing and total contract value are not detailed in the provided documentation, the primary objective is to ensure the continued operational support of the software suite within the state of Missouri. The solicitation was posted on October 19, 2026, with a response deadline of October 23, 2026, and is managed by buyer Emily Thompson.

PROC OA DIVISION OF PURCHASING PROCUREMENTS

POSTED

about 23 hours ago

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS