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24-Hour Technical Support and Help Desk Services

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract entails providing round-the-clock technical support services for the Security Automation System, ensuring continuous monitoring and assistance. Key responsibilities include remote diagnostics to identify and resolve technical issues promptly, incident escalation to higher-level technical teams when necessary, and coordinating dispatch efforts for on-site repairs to maintain system functionality. This support service is crucial for maintaining the operational integrity and security effectiveness of the system. The contract is a subcontract opportunity posted on February 17, 2026, associated with the NAICS code 541512, which relates to computer systems design services. It is commissioned by Kewanee Life Skills Re-Entry, an agency under the state of Illinois. While specific details such as location of performance and points of contact are not provided, the contract emphasizes comprehensive 24-hour help desk services tailored to the needs of this agency. Interested parties can access more information through the provided Illinois government procurement portal.

General Info

Provide 24/7 technical support and remote diagnostics for Security Automation System under Illinois agency.

Agency

Illinois → Kewanee Life Skills Re-Entry

NAICS

541512 - Computer Systems Design Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 26-426DOC-KEWAN-B-51094.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-426DOC-KEWAN-B-51094 | DOC-Kew-3 year Building Automation Security Systems Contract-srn

AI Contract Breakdown

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Timeline

PostedFeb 17

subcontract

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Organization & Contact Information

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AgencyIllinois → Kewanee Life Skills Re-Entry

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Kewanee Life Skills Re-Entry

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 technical support for the Security Automation System, including remote diagnostics, incident escalation, and dispatch coordination for on-site repairs.

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