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24x7 Help Desk & User Support Services

Active

State & Local

Response Deadline09/21/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Department of Health and Human Services in North Carolina is seeking a subcontractor for 24x7 Help Desk and User Support Services. The selected provider will be responsible for delivering round-the-clock technical assistance to a user base exceeding 95,000 individuals, focusing on resolving login issues, reporting system errors, and assisting with general system navigation. Key operational requirements include the implementation of a robust ticketing system, established escalation procedures, and strict adherence to service level agreement tracking. Interested parties must submit their responses by September 21, 2026, under NAICS code 541519.

General Info

NC HHS seeks 24x7 help desk subcontractor for 95,000 users; deadline September 21, 2026.

Agency

North Carolina → Department of Health and Human Services - DhhsView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of Doc2365935872.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

30-270047-DMH - Controlled Substance Reporting System RFI

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 24

subcontract

Response DeadlineSep 21

Submission deadline

Response Deadline

09/21/2026, 10:00:00 PM UTCin 28 days

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Organization & Contact Information

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AgencyNorth Carolina → Department of Health and Human Services - Dhhs

ContactsNo contacts available

OfficeN/A

Organization / Agency

North Carolina → Department of Health and Human Services - Dhhs

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide round-the-clock technical support for over 95,000 users, including login issues, reporting errors, and system navigation, with ticketing, escalation, and SLA tracking.

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