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24x7x365 Onsite IT Support & Incident Response

Active

State & Local

Response Deadline08/25/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Texas → Parkland Health and Hospital SystemView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 765.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IFB# 3879891 6th Floor Burn Unit Security System

AI Contract Breakdown

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Timeline

PostedAug 11

subcontract

Response DeadlineAug 25

Submission deadline

Response Deadline

08/25/2026, 07:00:00 PM UTCin 14 days

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Organization & Contact Information

AgencyTexas → Parkland Health and Hospital System

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Parkland Health and Hospital System

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide round-the-clock technical support with onsite response within 4 hours for critical, patient-care impacting incidents at a hospital facility.

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IFB# 3879891 6th Floor Burn Unit Security System

Solicitation # 765

Parkland Health and Hospital System is soliciting bids under IFB# 3879891 for the 6th Floor Burn Unit Security System. This procurement, identified by solicitation number 765, requires a solution that integrates with existing IT infrastructure and supports cloud or hybrid deployment models. The project is governed by strict healthcare and security standards, including HIPAA, HITRUST, NIST, and PCI compliance. Key technical requirements include the use of SAML/SSO, multi-factor authentication, and encryption for data both in transit and at rest. Vendors must provide a documented disaster recovery strategy and ensure 24x7x365 support with personnel based in the continental United States, including a critical onsite response time of four hours for patient-care impacting incidents. The solicitation was posted on August 11, 2026, with a response deadline of August 25, 2026. A significant emphasis is placed on Minority- and Women-Owned Business Enterprise (M/WBE) participation, requiring prime contractors to submit a Subcontractor List, Prime Participation Plan Report, or a Good Faith Effort Form. Failure to provide required M/WBE documentation or DUNS numbers for subcontractors may lead to bid rejection. The place of performance is at Parkland Health and Hospital System facilities in Texas, specifically the 6th Floor Burn Unit. Primary points of contact for this effort are Steve Adrian and Bennie Miller.

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