26-0127_v2 - Voice over Internet Protocol (VoIP) Telephony Services

The Canadian Radio-television and Telecommunications Commission (CRTC) is seeking qualified contractors to provide Voice over Internet Protocol (VoIP) telephony services to support its Teletypewriter (TTY) and Facsimile (FAX) to email solution and Direct Inward Dialing (DID) numbers, with services required to be fully operational by August 5, 2026, replacing the current contractor whose services will cease on May 25, 2026. The contract will commence on May 25, 2026, with an initial fixed term of 12 months and four optional 12-month extensions, potentially extending the contract period to five years. All contractors must hold a valid Designated Organization Screening (DOS) with Protected B document safeguarding clearance issued by Public Services and Procurement Canada’s Contract Security Program, and all personnel requiring access to protected information, assets, or government work sites must possess a valid Reliability Status. Performance is to occur within Canada’s National Capital Region, and no physical delivery is required as the services are entirely electronic. The solicitation number is 26-0127_v2, and interested parties must contact Contracting Officer Lyna Champagne to be invited to tender and receive the full Request For Quotation documents. Proposals must be submitted by 4 p.m. Eastern Time on May 15, 2026, and while the contract is structured as a fixed-price agreement, no estimated value is provided. There are no explicit evaluation factors, pricing details, or quality standards listed beyond security compliance, and the procurement follows Canadian government procedures, requiring compliance through the Supplier Registration Information system rather than U.S.-specific certifications like UEI or CAGE codes. No Contracting Officer’s Representative or technical oversight personnel are identified, and no invoicing or payment details are specified in the available documentation.