26001088-Cisco Smartnet Support Renewal - Multiple Equip

The County of Los Angeles Department of Internal Services is soliciting bids under RFB-IS-26200009-2 for the renewal of Cisco SmartNet support for multiple pieces of equipment. The contract covers the fiscal year period from July 1, 2025, to June 30, 2026, with service levels including SNTC 8X5XNBD and SNTP 24X7X4. Bids must be submitted exclusively through the Vendor Self Service portal by July 22, 2025, at 12:00 PM. The procurement is structured as a Request for Bid, typically awarded to the lowest total acceptable offer, and requires bidders to be registered in the County's WebVen system. The agreement imposes rigorous information security and privacy mandates, requiring the contractor to maintain company-wide security programs and undergo annual SOC 2 Type II or equivalent audits. Key requirements include the restriction of all County data to the continental United States, the use of FIPS 140-2 compliant encryption for data at rest, and the maintenance of cyber liability insurance with minimum limits of $2,000,000 per occurrence and aggregate. Additionally, the contractor must adhere to California Labor Code prevailing wage requirements and provide immediate notification of any security incidents. The County retains sole authority for inspection and acceptance of services at its designated locations.