26EHSKWAGENEXTGENSYSRFI: AGE Next-Generation Aging Services Info. System RFI

The Executive Office of Health and Human Services, acting on behalf of the Executive Office of Aging & Independence in Massachusetts, has issued a Request for Information to gather insights from vendors on modernized, integrated systems capable of replacing the current Senior Information Management System. This initiative aims to develop a next-generation platform that supports end-to-end aging and disability services operations across the Commonwealth, including Information & Referral, Options Counseling, ADRC functions, case management, service authorization, billing, provider credentialing, and comprehensive reporting. The system must be fully interoperable with existing state and federal systems such as Medicaid MMIS, Electronic Visit Verification, and Snowflake, following standards like HL7, FHIR, X12, and CMS HCBS Quality Measures, while adhering strictly to HIPAA, ADA/Section 508, 42 CFR Part 2, and other federal and state regulatory frameworks. The platform must enable real-time data exchange, automate claims processing through EDI 837, support multi-agency data sharing with robust security controls, and ensure compliance with reporting requirements including OAAPS/NAPIS, NAMRS, NORS, and NCI-AD metrics. Responses are expected to detail technical capabilities, implementation approaches, pricing and licensing models, and innovation proposals, with submissions limited to 2,000 words per topic area and required to be submitted electronically via COMMBUYS by August 21, 2026, or via email to the designated procurement coordinator. The solicitation does not establish a contract, award, or funding level; instead, it serves purely as a market research tool to inform the Commonwealth’s future procurement strategy for a potential single-platform, best-of-breed, or hybrid solution. There are no formal contract clauses, evaluation factors, pricing commitments, or physical delivery requirements specified since this is an RFI. All references to packaging, inspection locations, FOB terms, payment offices, or COR/COTR contacts are absent, as the document is pre-solicitation in nature. The place of performance is Boston, Massachusetts, and while vendors are asked to describe system security protocols, integration capabilities, and compliance features, no certifications, size status disclosures, or Unique Entity IDs are required at this stage. The goal is to assess vendor maturity, system flexibility, scalability, and alignment with Massachusetts’ needs to determine the optimal procurement path forward for a statewide aging services technology modernization.