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This Government Contract opportunity from Department Of Defense was posted on July 9, 2015. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

550 Basic System Support Plan

Awarded
N00421-15-R-0068Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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DE01--ECO CCI Managed Services VA-27-00000467
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The Department of Veterans Affairs Technology Acquisition Center is issuing a Request for Information under solicitation number 36C10B26Q0368 for the Enterprise Service Desk Managed Contact Center Infrastructure (CCI) solution. The objective is to identify a contractor capable of providing and maintaining a fully integrated CCI solution that supports multi-channel contact handling, intelligent routing, real-time reporting, and secure access for both onsite and remote agents. The current infrastructure utilizes the NICE CXOne platform with integrations for Medallia and ServiceNow. The government is seeking industry input on maintaining or replacing this system, with a specific interest in integrating VA-approved Artificial Intelligence, Machine Learning, Robotic Process Automation, and Speech/Sentiment Analytics using industry-standard APIs. As of July 16, 2026, the Performance Work Statement and acquisition strategy are still being finalized. The government is requesting five-page capability statements from interested parties that detail their recommended technical approach, flexible Firm-Fixed-Price licensing models, strategic opportunities for future enhancements, and recommended contract vehicles. Key technical requirements include FIPS-compliant interaction capture, voice biometrics, and one-time passcode authentication. The process is currently for information and planning purposes only and does not constitute a formal solicitation or contract offer. Primary points of contact for this effort include Contract Specialist Dan DiNocera, Andrea Caltabilota, and Contracting Officer Evan Schlisserman.
Technology Acquisition Center Nj (36C10B)

POSTED

about 7 hours ago

DEADLINE

N/A

AI Contract Overview

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The Naval Air Warfare Center Aircraft Division is seeking a firm-fixed price contract, solicitation N00421-15-R-0068, for basic system support maintenance of 21 Real-Time Telemetry Processing Systems. This annual maintenance agreement covers system updates, hardware module repairs and upgrades, and comprehensive technical support for hardware and software. These systems are critical for conveying data from aircraft to the L-3 West 550 telemetry front end. The period of performance is scheduled from July 1, 2015, through June 30, 2016. The government intends to negotiate this as a sole source procurement with L-3 Telemetry West under FAR 6.302-1. Interested parties were required to submit technical capability statements by May 28, 2015, to determine if a competitive procurement would be initiated. All eligible offerors must be registered in the System for Award Management database.

General Info

Contract Value

$189,000

NAICS

541512 - Computer Systems Design Services

Place of Performance

MD, USA

Set-Aside

NONE

Award Issued Date

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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Timeline

2 updates
PhaseAwarded
Posted

Presolicitation

Notice updated

Response deadline changed from May 27, 2015 to May 28, 2015. NAICS code changed from 334290 to 541512. The notice description changed.

Justification (J&A)

Justification & Approval published

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → Naval Air Warfare Center Air Division
Contacts1 person available
OfficePATUXENT RIVER, MD, 20670-1545, USA
Office AddressPATUXENT RIVER, MD, 20670-1545, USA
Contacts

Full Description

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The Naval Air Warfare Center - Aircraft Division (NAWC-AD) Patuxent River, MD has a requirement N00421-15-R-0068 to procure the following 550 Basic System Support Maintenance for 21 550 Series Systems: Real-Time Telemetry Processing System (RTPS) 21 systems: 87344, 87428, 87517, 87545, 87834, 87835, 87836, 87861, 87883, 87884, 87885, 87909, 87926, 87940, 87941, 87999, 88008, 88009, 88010, 89011, 8901. This is an annual maintenance support contract that provides system updates, hardware module repairs and upgrades, and hardware/software technical support. These systems convey data from the aircraft to the telemetry front end, which is the L-3 West 550 telemetry system. The period of performance for this contract is July 1, 2015 -June 30, 2016. The Government contemplates a firm-fixed price contract. The Government intends to negotiate on a sole source basis with L-3 Telemetry West (L-3 TW), a division of L-3 Communications Corporation, 9020 Ballboa Ave., San Diego, CA. 92123. under the authority of FAR 6.302-1. Interested parties may identify their interest and submit a technical, information and technical capability statement in response to this notice. Responses shall be considered by the Naval Air Warfare Center - Aircraft Division, Contracts. Responses without a written address, mailing address, and company telephone number will not be recognized. All capability statements received in response to this notice must be received by 3:00 pm EST on Wednesday, May 28, 2015, and will be considered by the Government for the purpose of determining whether to initiate a competitive procurement. The Government reserves the right to process the procurement as a sole source based upon the responses received. NOTE: DFARS 252.204-7004 Alt A "System for Award Management" applied to all solicitations. To be eligible for contract award or payment by any Department of Defense activity, offerors must be registered in the System for Award Management (SAM) database, see http://www.sam.gov. If a competitive procurement is initiated, it will be made available electronically at the Federal Business Opportunities website https://www.fbo.gov. The Government will not pay for any information received. All capabilities statements shall be submitted via email danielle.e.green@navy.mil. Responses must be received by 3:00 PM Eastern Standard Time, May 28, 2015 and will be considered by the Government solely for the purposes to determine whether to initiate a competitive procurement. For information regarding this synopsis contact Danielle Green via email.

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NAICS: 541330
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