556-26024/SpokConsoleUpgrade/STUFM-20126

The Department of Internal Services for the County of Los Angeles is soliciting bids under solicitation number RFB-IS-26200415-1 to upgrade the Spok Consoles and Cisco voice systems at the LA General Medical Center. The project involves transitioning from Spok Console 7.14 and Cisco 12.5 to Spok Console 9.x and Cisco 15. Key objectives include refreshing IT infrastructure, adding redundancy for high availability, and expanding operator workstations from 20 to 40. The scope of work encompasses project management, system staging, installation on new servers to prevent production disruption, cutover execution, and end-user training. The contract is being awarded based on a Lowest Price Technically Acceptable (LPTA) framework, where the lowest-priced offer meeting all technical and compliance thresholds will be selected. All professional services must be performed exclusively by Spok, as subcontracting is strictly prohibited. Vendors must meet stringent insurance requirements, including a minimum of 2 million dollars in cyber liability coverage and general liability of 1 million dollars. Bidders are required to submit all proposals through the Vendor Self Service portal by December 11, 2025, and must comply with California Labor Code prevailing wage requirements and NIST SP 800-88 standards for data destruction.