70 -- Request For Information - Electronic Workflow, Document Management and Performance Measurement Solution

Electronic Workflow, Document Management and Performance Measurement SolutionFor Naval Air Systems Command In-Service Support Centers (ISSCs) THIS SYNOPSIS IS ISSUED FOR INFORMATIONAL AND PLANNING PURPOSES ONLY. THIS IS NOT A REQUEST FOR PROPOSAL. The In-Service Support Centers (ISSCs) are conducting market research and desire input from industry to help in requirements planning. The information requested by this synopsis will be used within the ISSCs to facilitate decision making and will not be disclosed outside the agency. Please note that the ISSCs will NOT be responsible for any costs incurred by interested parties in responding to this request for information. REQUIREMENTS: The ISSCs are seeking sources for a business / technology solution set that will allow the In-Service Support Centers (ISSC) to: effectively flow, track and manage tasks and associated documentation; capture total cost associated with those tasks; and evaluate / measure performance at each organizational level. The goal is to procure a configurable electronic workflow and document management solution set comprised of Commercial off-the Shelf (COTS) software. The solution set must be able to operate within the following environment: a. Core system must run on MS Windows 2000 server and or later b. Data storage via Oracle or SQLServer c. Support Public Key Infrastructure (PKI) client authentication d. Support the use of Secure Socket Layer (SSL) with 128 bit encryption e. Compatible with Crystal Reports form builder software and or other 3rd part report software f. Web servers must support and operate on IIS or Apache Tomcat g. Open Architecture (SOA) to enable integration with other desktop applications h. Web based - no remote code execution and no client software load (Microsoft Internet Explorer browser accessible) i. Section 508 compliant j. Scalable to support up to 5,000 total users (not concurrent) over a geographically widely disbursed intranet. k. The solution must pass a series of information security and system compatibility tests by the operator of the Local Area Network on which software resides. l. The product must comply with all Department of Defense Information Technology standards. SUBMITTAL INFORMATION: Please address how your product addresses the following functional requirements: a. Support multiple workflow processes. b. Allow authorized users access to design or change work flows. c. Automatic sequential numbering of tasks. d. Capability to reopen closed tasks. e. Seamless flow of tasks among the geographically separate ISSCs.(separate fire walls) f. Original comments and attachments carry forward with sub-tasking of a task. g. Version control of tasks and attachments. h. Intuitive user friendly interfaces i. Allow for assigning standard selectable attributes to workflow objects (i.e. priority) j. Capability to easily create commonly recurring tasks. k. Search capability to include subject lines, keywords, and full text search. l. Integrated with Records Management solution. m. Easy for systems administrators to maintain. n. Ability to graphically build workflows. o. Provide Email notifications for various actions or events p. Ability to restrict access to the system via user identification/password combination. q. Ability to assign system privileges based on user roles. r. View attachments in their original format. s. Ability to run predefined and ad-hoc reports t. Task copy capability. u. Allow the use of business rules within a workflow such that if some condition is met the workflow could go in one direction as opposed to another. v. Allow the ability to customize interfaces by workflow or user function (admin, financial, etc.) w. Ability to statically capture organizational historical info to workflow tasks. x. Ability to integrate with MS outlook Please also address the following business specific requirements: a. Costs - Provide an overview of your pricing mode(s). Include the following information: costs of internal and external end user licenses for client software; are licenses concurrent; do you offer special GSA rates and volume discounts; explain cost of support and/or maintenance; enterprise licenses for products or servers. Do you require separate licenses for application development, testing, and production servers; do you require a certified professional installation of the server component? b. Other Items we should consider - What do you consider the most frequent mistakes made in implementing electronic workflow? What aspects of electronic workflow should receive the most focus in any subsequent RFP that the ISSCs may release? What do you consider the most critical success factors for electronic workflow implementation projects? c. Is your product strictly a COTS product/bundled suite of COTS products or will your product require development or integration efforts in order to provide full functionality? d. Is you product configurable? ELECTRONIC SUBMISSION INFORMATION: It is requested that interested vendors submit a response consisting of no more than 20 pages in length, single spaced, 12 point font minimum, that addresses the identified subject areas. Please provide your responses in an electronic format, either Adobe Acrobat or Microsoft Word. Your response should be submitted by electronic mail to denise.fincher@navy.mil Submissions should be received by close of business on 9 November 2007 to be of maximum benefit. Questions or comments may be addressed to Denise Fincher at (252) 464-7079 or to the above identified email address. All responses must include the following information: Company Name; Cage Code, Company Address; Company Business Size; and Point-of-Contact (POC) name, phone number, fax number, and e-mail address.