70--Web Based Help Desk Ticketing and Tracking Software

Reference number W912TF-09-T-0006 is issued as a Request For Quotation (RFQ). This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. New Hampshire Army National Guard (NHARNG) is requesting quotes for Novo Solutions Web Based Customer Support Suite Software or Equal. The software must be able to combine Knowledge Base and Service Desk Tracking Software for Total Customer Support (IT Help Desk trouble tickets, Facilities service tickets, HRO/Personal action tracking, etc). Common Access Card (CAC) capability is required as the NHARNG requires the use of CAC cards for network authentication. The capability to process digitally signed email and encrypted attachments is also required. Minimum Requirements: Allow for 20 Administrative Users, Unlimited End Users, 5000 KB Articles. Additional Modules: Active Directory/LDAP, Auto Email to Ticket The provisions and clauses listed below are applicable to this solicitation. FAR 52.204-7 Central Contractor Registration, FAR 52.211-6 Brand Name or Equal; FAR 52.212-1 Instructions to Offerors-Commercial Items, FAR 52.212-2 Evaluation-Commercial Items, FAR 52.212-3 Alt I Offeror Representations and Certifications-Commercial Items, FAR 52.212-4 Contract Terms and Conditions-Commercial Items, FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items (Dev), FAR 52-219-6 Notice of Small Business Set-Aside; FAR 52.219-28 Post Award Small Business Program Representation, FAR 52.222-3 Convict Labor, FAR 52.222-19 Child Labor-Cooperation with Authorities and Remedies; FAR 52.222-21 Prohibition of Segregated Facilities, FAR 52.223-15 Energy Efficiency in Energy-Consuming Products; FAR 52.225-13 Restrictions on Certain Foreign Purchases, FAR 52.232-33 Payment by Electronic Funds Transfer-Central Contractor Registration, FAR 52.233-3 Protest After Award, FAR 52.233-4 Applicable Law for Breach of Contract Claim; FAR 52.247-34 F.o.b. Destination, FAR 52.252-2 Clauses Incorporated by Reference, FAR 52.252-6 Authorized Deviations in Clauses; DFARS 252.203-7000 Requirements Relating to Compensation of Former DoD Officials; DFARS 252.203-7002 Requirement to Inform Employees of Whistleblower Rights; DFARS 252.204-7004 Alt A Central Contractor Registration (52.204-7) Alternate A, DFARS 252.212-7001 Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to Defense Acquisitions of Commercial Items (Dev), DFARS 252.232-7003 Electronic Submission of Payment Requests, DFARS 252.232-7010 Levies on Contract Payments. DFARS 252.232-7003 ADDENDUM: In accordance with DFARS 252.232-7003 (c), this DOD agency is unable to receive a payment request in electronic form; the Contractor shall submit the payment request to the address shown in Block 18a of the Standard Form 1449 or Block 18a of the SF 1449. The provisions at 52.212-2, Evaluation-Commercial Items apply. Award will be made to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government based on technical conformance and cost or price. Technical conformance is equal to cost or price. All Offer Representations and Certifications (Reps and Certs) should be provided in written format and provided with the proposal or accessible by this office in the ORCA database at https://orca.bpn.gov/. All offerors must be registered in the Central Contractor Registration (CCR) database. Lack of registration in CCR and Reps and Certs will make an offeror ineligible for award. Contact CCR at +1 (555) 000-0000 or visit ccr.gov. Information concerning FAR clauses can be obtained at http://farsite.hill.af.mil or http://www.arnet.gov/far. Delivery requirement: 30 days ARO, FOB Destination at New Hampshire Army National Guard, 1 Minuteman Way, Concord, NH 03301-5652. Offers submitted on a basis other than FOB Destination will be rejected as non-responsive (FAR Part 47.305-4(b)). Quotes are due: not later than 8:00 AM EST on Thursday, 7 May 2009 via e-mail to contact@example.gov or by fax to +1 (555) 000-0000. Late submissions will not be considered. Questions/comments regarding this RFQ should be sent via e-mail to contact@example.gov, telephonic inquires will not be accepted.