911 Clinician Services (Re-Bid)

The City of Spokane, through the Spokane United 911 Network, is soliciting proposals under RFP 6587-26 for embedded clinical services within its 911 communications system. The objective is to implement a clinician-based crisis call diversion program that utilizes licensed behavioral health clinicians to triage and redirect emergency calls away from law enforcement, adhering to the SAMHSA crisis care framework. Services will be performed at the City's Communications Building in Spokane, Washington, with operational requirements from 7:00 AM to 7:00 PM, Monday through Friday. Key deliverables include the integration of staffed clinician positions, the development of triage protocols, staff training for 911 personnel, and the submission of recurring performance reports. Proposals must be submitted electronically via the ProcureWare portal by September 1, 2026, at 11:00 AM. Submissions are required to be organized into four volumes: Letter of Submittal, Technical Proposal, Management Proposal, and Cost Proposal, with a maximum limit of twenty single-sided pages, excluding resumes and required certifications. The City will award the contract using a trade-off method based on a 200-point scoring system, weighted toward the Management Proposal (45%), Technical Proposal (30%), and Cost Proposal (25%). Contractors must comply with various federal and state regulations, including the Federal Funding Accountability and Transparency Act (FFATA), the Clean Air Act, and Washington State business registration laws. Required certifications include the Certification Regarding Debarment and Lobbying Form and a minimum of $1 million in liability insurance. All work products are considered work made for hire and owned exclusively by the City of Spokane. Payment is processed via direct deposit/ACH, and the contract is governed by the laws of the State of Washington.