This Solicitation opportunity from Florida was posted on March 15, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
AccessNet Software Interactive Voice-Web Response Maintenance and Support
Contract Overview
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Hillsborough County is seeking to modify an existing agreement with First Data Government Solutions, LP, increasing the contract value by $3,200,000, bringing the total from approximately $4 million to over $7 million. This increase reflects heightened citizen engagement, the addition of one-way SMS texting capabilities with AccessNet Software, and expanded maintenance and support for kiosks and related software throughout the contract term. The procurement process adheres to County policies allowing for contract modifications when services are ongoing, the contractor is already performing the work, and alternative providers are not reasonably available, making continued engagement with First Data the most practical option. The County also maintains the flexibility to extend the contract duration, adjust the scope of services, and increase the award amount based on evolving needs. Interested contractors who believe they can provide comparable goods or services must submit detailed evidence to support their challenge by the specified deadline, March 22, 2024. The County will evaluate any challenges to determine if genuine competition exists before finalizing the award. The contract pertains to the provision of interactive voice and web response maintenance and support services, with a solicitation posted under SS-24-24787. For further information or to submit challenges, contact Sharon Spellman at the provided email. The County emphasizes that the procurement is a sole-source process due to the specialized nature of the services and existing contractual commitments.
General Info
Place of Performance
FL, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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