This Solicitation opportunity from Government of Canada was posted on January 13, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Accompagnement en expérience client pour soutenir le développement du Centre d’expertise global

Closed

20110492International

Submission Closed01/26/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611

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AI Contract Overview

Revenu Québec is seeking a qualified service provider to deliver specialized support in customer experience and marketing to aid the development of its Global Expertise Center. The contract involves providing consulting services focused on organizational structure within the customer experience domain. The provider will be expected to design tools, methodologies, and governance processes related to customer experience. Services are to be performed either in Quebec City or Montreal, using a hybrid work model combining remote and on-site presence. The contract duration is set for three years. Interested bidders must obtain the solicitation documents through the SEAO platform and submit their proposals by January 26, 2026, at 2 p.m. local time. Submissions will be publicly opened by teleconference 48 hours after the deadline, with an option for in-person attendance under specified protocols. Only service providers with appropriate qualifications, a physical establishment in Quebec or applicable territories, and official solicitation documents are eligible to submit proposals. Complaints regarding the solicitation must be submitted electronically by January 5, 2026. Revenu Québec reserves the right not to accept any bids regardless of price. The designated contracting authority for this opportunity is Laurent Giguère.

General Info

Revenu Québec seeks service provider for three-year customer experience consulting in Quebec hybrid work.

Agency

Government of Canada → Revenu Québec

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Montréal, Capitale-Nationale (Québec), CAN

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedJan 13

Solicitation

Response DeadlineJan 26

Deadline has passed

Submission Closed

01/26/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Revenu Québec

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → Revenu Québec

Office AddressN/A

Contacts

Giguère LaurentContracting Authority

+1 (555) 000-0000

Full Description

AVIS DE PUBLICATION APPEL D’OFFRES FONDÉ SUR LE RAPPORT QUALITÉ-PRIX TITRE DE L’APPEL D’OFFRES Accompagnement en expérience client pour soutenir le développement du Centre d’expertise global DESCRIPTION DU MANDAT Revenu Québec requiert un prestataire de services pour lui confier des travaux dans le domaine des services conseils en structure organisationnelle. Plus précisément, les travaux seront réalisés dans le domaine de l’expérience client. L’objectif principal de cet appel d’offres est d’obtenir un appui de ressources spécialisées en expérience client/en marketing afin de concevoir des outils, des méthodologies et des processus de gouvernance lié à l’expérience client. L'exécution des services devra s’effectuer dans la région de Québec ou de Montréal (mode hybride de télétravail et de présentiel). La durée prévue du contrat est de trois ans. OBTENTION DES DOCUMENTS D’APPEL D’OFFRES Les documents d’appel d’offres sont disponibles auprès du Système électronique d’appel d’offres (SEAO). RÉCEPTION ET OUVERTURE DES SOUMISSIONS Les soumissions avec la mention prévue aux documents d’appel d’offres doivent parvenir à l’adresse suivante : Revenu Québec 3800, rue de Marly Québec (Québec) G1X 4A5 au plus tard le 26 janvier 2026 à 14 h, heure en vigueur localement, à l’attention de Laurent Giguère. L’ouverture des soumissions sera publique et s’effectuera par téléconférence à 14 h, heure en vigueur localement, 48 heures après la date et l’heure limites de réception des soumissions. Il est également possible d’assister en présentiel en vous présentant à 13 h 50 au comptoir de réception situé au poste de sécurité près des portillons en mentionnant votre nom et prénom, le titre et le numéro de l’appel d’offres. Un agent de sécurité communiquera avec la personne-ressource désignée afin que celle-ci vous accompagne vers la salle dédiée à cet effet. PRESTATAIRES DE SERVICES ADMIS À PRÉSENTER UNE SOUMISSION Seuls sont admis à présenter une soumission les prestataires de services possédant les qualifications requises, ayant un établissement au Québec ou dans un des territoires visés par les accords applicables et ayant obtenu les documents d’appel d’offres distribués par le SEAO. SYSTÈME D’ASSURANCE DE LA QUALITÉ Aucune exigence. PLAINTE ET REPRÉSENTANT DÉSIGNÉ Une plainte peut être portée si les documents d’appel d’offres en cours prévoient des conditions qui n’assurent pas un traitement intègre et équitable des concurrents, ne permettent pas à des concurrents d’y participer, bien qu’ils soient qualifiés pour répondre aux besoins exprimés, ou ne sont pas autrement conformes au cadre normatif. Toute plainte doit être transmise par voie électronique au responsable de l’application des règles contractuelles, au plus tard le 5 janvier 2026., à l’adresse suivante : plaintegestcontractuelle@revenuquebec.ca Pour de plus amples informations sur la marche à suivre, veuillez consulter la Procédure portant sur la réception et l’examen des plaintes prévue à l’article 21.0.3 de la Loi sur les contrats des organismes publics (IN-690). Revenu Québec ne s’engage pas à accepter l’une ou l’autre des soumissions reçues, même celle présentant le prix ajusté le plus bas. Le directeur de l’expertise et des services contractuels Paul-André Robitaille

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