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ACSI Surveys

Awarded

36C10G26F0018Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Department of Veterans Affairs, through the Strategic Acquisition Center Fredericksburg, is awarding a five-year Firm-Fixed-Price contract to CFI Group USA, LLC for the conduct of American Customer Satisfaction Index strategic surveys. This action, identified by solicitation number 36C10G26F0018 and NAICS code 541611, specifically supports the CHAMPVA, SBHCBP, and VCCP programs. The performance of these services is designated for Michigan. This award is being executed as a sole source procurement under the Federal Supply Schedule because CFI Group USA, LLC holds the exclusive licensing for the ACSI methodology. This exclusivity is essential for the agency to ensure standardized benchmarking and consistent longitudinal analysis across its programs. The contract is managed by the Department of Veterans Affairs with primary point of contact Lorraine Douglas.

General Info

VA awarded CFI Group USA a five-year contract for ACSI strategic surveys in Michigan.

Agency

Department Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

49009, MI, USA

Set-Aside

NONE

Documents

1

VA ACSI Survey Sole Source Justification 2026

justification-and-authorization

Low

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Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseAwarded

PostedOct 15

Justification (J&A)

AwardedOct 25

Contract was awarded

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

Contacts1 person available

OfficeFREDERICKSBURG, VA, 22408, USA

Organization / AgencyDepartment Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

Office AddressFREDERICKSBURG, VA, 22408, USA

Contacts

Lorraine Douglas

contact@example.gov

+1 (555) 000-0000

Full Description

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The purpose of this action is to post the Justification and Approval IAW FAR Subpart 5.2 Synopsis and Proposed Contract Actions. The table below lists the contract, along with the award number and EUI.

CFI Group USA, LLC - 47QRAA19D0060 36C10G26F0018 – UEI: HUNVF7L24SN8

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