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This Combined Synopsis/Solicitation opportunity from Department Of Defense was posted on April 11, 2012. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

After Hours Answering Service

Closed
F2E4MG2004A001Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421
SLED
Live Answering Services
Solicitation # HA-2026-113
The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under solicitation HA-2026-113 for multilingual telephone answering, dispatching, and work order entry services. The selected vendor will provide 24/7 support for residents of 5,750 public housing units, primarily in English and Spanish, to handle maintenance service requests such as power outages and water leakages. Key responsibilities include entering work orders directly into HACLA's business system, implementing a secure SMS service, and providing monthly analytic reports. All calls must be recorded and retained for at least one year for quality assurance and compliance purposes. HACLA intends to award multiple contracts based on a Best Value evaluation. Scoring is weighted across proposed staffing (25 points), work plan and methodology (25 points), price (23 points), qualifications (20 points), and Section 3 compliance (7 points). Finalists may be required to provide oral presentations or submit Best and Final Offers. The contract includes a base term with three optional extensions and requires vendors to maintain cybersecurity insurance of at least 1,000,000 dollars. Compliance requirements are extensive, including adherence to HUD Form 5370-C, the Fair Labor Standards Act, the Americans with Disabilities Act, and OSHA regulations. Vendors must provide a Contractor Workforce Profile and certify their status as a Section 3 Business Concern. Proposals must be submitted in sealed envelopes and include several mandatory exhibits, including a price/cost form, a responsibility questionnaire, and a Section 3 Economic Opportunity Plan. Invoicing is performed monthly in arrears and must include detailed descriptions of work, personnel, and billing rates.
City of Los Angeles

POSTED

7 days ago

DEADLINE

in 23 days
NAICS: 561421
International
RFP for Fire Communications and Dispatch Services
Solicitation # 26-22
Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.
Northumberland County

POSTED

26 days ago

DEADLINE

in 2 days

General Info

NAICS

561421 - Telephone Answering Services

Place of Performance

Holloman Air Force Base, HOLLOMAN AFB, NM, 88330, USA

Set-Aside

EDWOSB

Documents

4

15+Sep+11+revised+ALL+HAFB+Statements.doc

DOC

Contractor+Q+%26+As.docx

DOCX

SF+98+Wage+Determination.txt

TXT

SOW+After+Hours+Answering+Service+%282%29.doc

DOC

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Timeline

1 update
PhaseClosed
Posted

Combined Synopsis

Response Deadline

Deadline has passed

Notice updated

The notice description changed.

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → FA4801 49 Cons Pk
Contacts2 people available
OfficeHOLLOMAN AFB, NM, 88330-8225, USA
Office AddressHOLLOMAN AFB, NM, 88330-8225, USA
Contacts
Nicole L. SmithContract Administrator
Mary K HoelscherContracting Officer

Full Description

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This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation number for this procurement is F2E4MG2004A001 and this is a Request for Quotation (RFQ). This announcement will be issued as a combined synopsis/solicitation. This requirement is a 100% set aside for Small Disadvantaged Business. The anticipated award will be a Firm Fixed Price Contract; the award will be made based on the lowest price. The solicitation shall incorporate provisions and clauses that are in effect through Federal Acquisition Circular FAC 2005-55. The North American Industry Classification System (NAICS) code is 5614212. The SB size standard for this code is $7M. 0001-Provide After Hours Answering and Referral Services for 2012-2013 in accordance with the Statement of Work. (see attached) 1001-Provide After Hours Answering and Referral Services for 2013-2014 in accordance with the Statement of Work. (see attached) 2001-Provide After Hours Answering and Referral Services for 2014-2015 in accordance with the Statement of Work. (see attached) 3001-Provide After Hours Answering and Referral Services for 2015-2016 in accordance with the Statement of Work. (see attached) 4001-Provide After Hours Answering and Referral Services for 2016-2017 in accordance with the Statement of Work. (see attached) Provision at FAR 52.212-1, Instruction to Offerors Commercial Items (Feb 2012) applies to this acquisition. The following addenda is provided to this provision: Request for Quotation should be submitted and shall contain the following information: Solicitation Number; Time Specified for receipt of offers; Name; Address; Telephone Number of Offeror; Terms of the expressed warranty; Price, Payment terms, Any discount terms, CAGE code, DUNS number, Tax ID number and acknowledgement of all solicitation amendments. Quotes must indicate quantity, unit price and total amount. Offerors that fail to furnish the required information, or reject the terms and conditions of the solicitation may be excluded from consideration. 52.202-1 Definitions (Jan 2012) 52.204-3 Taxpayer Identification (Oct 1998) 52.204-7 Central Contractor Registration (Feb 2012) 52.209-7 Information Regarding Responsibility Matters. (Feb 2012) 52.209-6 Protecting the Governments Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (Dec 2010) 52.212-1 Instruction to Offerors-Commercial Items (Feb 2012) 52.212-2 Evaluation-Commercial Items (Jan 1999) 52.212-3 Offeror Representations and Certifications -- Commercial Items (Feb 2012) 52.212-4 Contract Terms and Conditions -- Commercial Items (Feb 2012) 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders -- Commercial Items (Feb 2012) (Deviation) 52.217-5 Evaluation of Options (Jul 1990) 52.219-1 Small Business Representations (Apr 2011) 52.219-6 Notice of Total Small Business Set Aside (Nov 2011) 52.219-28 Post-Award Small Business Program Representation (Apr 2009) 52.222-3 Convict Labor (Jun 2003) 52.222-19 Child Labor-Cooperation with Authorities and Remedies (Jul 2010) 52.222-21 Prohibition of Segregated Facilities (Feb 1999) 52.222-22 Previous Contracts Compliance Report (Feb 1999) 52.222-25 Affirmative Action Compliance (Apr 1984) 52.222-26 Equal Opportunity (Mar 2007) 52.222-36 Affirmative Action for Workers with Disabilities (Oct 2010) 52.222-41 Service Contract Act of 1965 (Nov 2007) 52.222-42 Statement of Equivalent Rates for Federal Hires (May 1989) 52.222-50 Combating Trafficking in Persons (Feb 2009) 52.223-6 Drug-Free Workplace (May 2001) 52.223-17 Affirmative Procurement of EPA - designated Items in Service and Construction Contracts (May 2008) 52.223-18 Encouraging Contractor Policies to Ban Text Messaging While Driving (Aug 2011) 52.225-13 Restrictions on Certain Foreign Purchases (Jun 2008) 52.232-1 Payments (Apr 1984) 52.232-8 Discounts for Prompt Payment (Feb 2002) 52.232-33 Payment by Electronic Funds Transfer--Central Contractor Registration (Oct 2003) 52.233-1 Disputes (Jul 2002) 52.233-3 Protest After Award (Aug 1996) 52.233-4 Applicable Law for Breach of Contract Claim (Oct 2004) 52.243-1 Changes - Fixed Price Alt I (Apr 1984) 52.247-17 Charges (Apr 1984) 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998) 52.252-2 Clauses Incorporated by Reference (Feb 1998) 52.252-5 Authorized Deviations in Provisions (Apr 1984) 52.252-6 Authorized Deviations in Clauses (Apr 1984) 252.203-7002 Requirement to Inform Employees of Whistleblower Rights (Jan 2009) 252.204-7003 Control of Government Personnel Work Product (Dec 2011) 252.204-7004 Alt A Central Contractor Registration (Sep 2011) 252.212-7001 Contract Terms and Conditions Required to Implement Statues or Executive Orders Applicable to Defense Acquisitions of Commercial Items (Oct 2011) (Deviation) 252.232-7003 Electronic Submission of Payment Requests and Receiving Reports (Mar 2008) 252.232-7010 Levies on Contract Payments (Dec 2006) 252.247-7023 Transportation of Supplies by Sea with Alt III (May 2002) 252.212-7001 Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to Defense Acquisitions of Commercial Items (Jan 2012) (Deviation) 5352.201-9101 Omsbudsman (Apr 2010) Points of Contact Contract Administrator: Nicole L. Smith, TSgt, USAF, Phone: (575) 572-0662, FAX: 575-572-7333, e-mail nicole.smith@holloman.af.mil Contracting officer: Mary K. Hoelscher, Civ, USAF, Phone: 575-572-0641, FAX: (575) 572-7333, e-mail mary.hoelscher@holloman.af.mil IMPORTANT NOTICES: 1) RFQ submission must be in accordance with solicitation; 2) Offerors must be registered in the Central Contractor Registry to be eligible for award (Ref. DFARS 252.204-7004, Required Central contractor Registration); 3) All Amendments, if applicable, must be acknowledged; 4) Questions concerning this notice should be submitted to the Points of contact as indicated in this announcement. 5) Facsimile and email offers will be accepted. Response Time- Request for Quotation will be accepted at the 49th Contracting Squadron, 490 First St, Suite 2160, Holloman AFB, NM 88330 not later than 1000 (10:00 a.m.) Mountain Standard Time on 19 March 2012. All quotes must be marked with RFQ number and title. Attached: Statement of Work HAFB Statements Wage Determination

More opportunities from Department Of Defense → FA4801 49 Cons Pk

Same awarding agency

NAICS: 541512
Federal
User Interface (UI) and User Experience (UX) DesignThe contract encompasses the design and implementation of intuitive and accessible user interfaces tailored for military personnel, focusing on user-centered design principles to meet the demanding operational environment of defense applications. Scope includes end-to-end UI/UX development such as wireframing, interactive prototyping, and front-end coding to ensure seamless functionality across military-grade systems. The work is centered on optimizing usability for users operating under high-stress, low-bandwidth, or time-sensitive conditions, requiring interfaces that are robust, clear, and compliant with accessibility standards for diverse user capabilities. This subcontract is solicited under NAICS code 541512 for computer systems design services and is performance-bound to Holloman Air Force Base with postal code 88330. The contracting authority is the Department of Defense through the FA4801 49 Cons Pk office, indicating alignment with broader defense modernization and digital transformation initiatives. While details such as set-aside status and point of contact are not specified, the posting date of July 27, 2026, signals a forward-looking procurement timeline, suggesting the need for advanced interface solutions to support future operational systems. The work demands deep domain understanding of military workflows and an ability to deliver secure, scalable, and field-ready digital interfaces under stringent defense specifications.
Computer Systems Design Services

POSTED

3 months ago

DEADLINE

N/A
View Details
NAICS: 541715
Federal
AI-Driven Scheduling Algorithm DevelopmentThe contract is for the design and development of AI and machine learning algorithms aimed at optimizing mission-critical scheduling of personnel, equipment, and timelines using constraint programming techniques. The work focuses on creating intelligent systems capable of dynamically adapting to complex operational constraints and real-time changes, ensuring maximum efficiency and readiness in high-stakes defense environments. The algorithms must integrate advanced machine learning models with rigorous constraint satisfaction methods to handle unpredictable variables while maintaining robustness and scalability under operational pressure. The contract is a subcontract awarded under the NAICS code 541715 for research and development in the physical, engineering, and life sciences, and is associated with the Department of Defense through the FA4801 49 Cons Pk office. Performance is required at Holloman Air Force Base with a zip code of 88330, indicating that the solution must be tailored to the unique logistical and tactical needs of this military installation. The project is positioned to deliver a cutting-edge scheduling capability that supports mission success by enhancing decision-making precision, reducing resource conflicts, and improving response times in time-sensitive operations.
Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)

POSTED

3 months ago

DEADLINE

N/A
View Details
NAICS: 811210
Federal
Notice of Intent to Sole Source – TowFLEXX Electric Tower Repairs
Solicitation # F2E2RP6125A001
Holloman Air Force Base plans to award a sole-source, firm-fixed-price contract to TugFIXX LLP for TowFLEXX Electric Tower Repair Services under the authority of RFO 6.103-1, citing that no other source can meet the agency’s requirements. The contract is designated as a total small business set-aside, and TugFIXX LLP is the only entity authorized by the original equipment manufacturer to perform this work due to its exclusive access to proprietary parts, certified technical manuals, and specialized data essential for safe and compliant repairs. No other vendor has the legal or technical capability to fulfill the requirement, making competition ineffective. The notice explicitly states this is not a solicitation for competitive bids, but responsible parties may submit capability statements to demonstrate their authority to provide the same proprietary OEM parts and services without violating exclusive agreements. Submissions must include verifiable proof of OEM authorization and access to required technical documentation. All information received will only be used to assess future procurement options, and the government will not compensate respondents. Proposals must be emailed to the designated Contracting Officer and Contract Specialist by 1400 MDT on June 1, 2026, with no guarantee that the government will pursue competitive bidding even if other qualified vendors respond.
Electronic and Precision Equipment Repair and Maintenance

POSTED

5 months ago

DEADLINE

N/A
View Details

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