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AFTER-HOURS ARTIFICIAL INTELLIGENCE /INTERACTIVE RESPONSE SOLUTION SERVICES

Active
WMARC-490State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The County of Riverside Department of Waste Resources is seeking a qualified consultant to design and implement a 24/7 artificial intelligence and interactive voice response system for its illegal dumping and graffiti reporting hotline under the RivCo CLEAN initiative. The solution must be built on Cisco Webex Calling AI technology and integrated with existing County systems including ArcGIS and Survey123, ensuring secure, accessible, and auditable operations that comply with public records and evidence-handling standards. The consultant is responsible for configuring a refined decision tree aligned with operational workflows, capturing structured data, classifying urgency levels, generating reference numbers, and producing logs for next-business-day staff review—all without requiring live after-hours personnel. Only consultants previously awarded under RFQu #ITARC-RFQu-0000498 are eligible to submit proposals, and the solution must deliver measurable improvements in data quality, efficiency, and workload reduction. All proposals must be submitted via PublicPurchase.com by August 17th, 2026 at 1:30 PM Pacific Time, following a mandatory pre-bid meeting on July 30th, 2026, which requires advance RSVP via email to depnolen@rivco.org. Questions must be submitted in writing by August 3rd, 2026, with responses posted by August 6th. The contract award is anticipated within 60 to 120 days after evaluation, with the goal of having an agreement finalized by November 1st, 2026, though negotiations may extend beyond that timeline. Bidders are responsible for monitoring the County’s purchasing website for updates, and no information regarding the evaluation process or award status will be disclosed during the review period.

General Info

Riverside County seeks qualified consultant to deploy AI voice system for illegal dumping reports using Cisco Webex, integrated with ArcGIS and Survey123, by November 1, 2026.

Agency

California → County of RiversideView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

(3)

RFP WMARC-490 Terms and Conditions Document

PDF•rfp

RFP WMARC-490 After-Hours AI/IVR Solution Services Cost Proposal

XLSX•rfp

RFP WMARC-490 After Hours AI-IVR Solution Services

PDF•rfp

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Timeline

PhaseSolicitation
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Solicitation

Response Deadline

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Response Deadline

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Organization & Contact Information

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AgencyCalifornia → County of Riverside
Contacts1 person available
OfficeN/A
Organization / Agency
California → County of Riverside
View Agency Profile
Office AddressN/A
Contacts
Derek Price-Nolen
contact@example.gov
+1 (555) 000-0000

Full Description

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The County of Riverside Purchasing Department on behalf of The Riverside County Department of Waste Resources (RCDWR) is seeking proposals from qualified CONSULTANTs to design, configure, implement, integrate, test, and support an after-hours Artificial Intelligence / Interactive Voice Response (AI/IVR) solution for the RCDWR’s illegal dumping reporting hotline under the RivCo CLEAN initiative. The proposed solution must leverage Cisco technology and include the professional services, hardware, software and support necessary to accomplish the County’s goals identified throughout this RFP. The solution must be built within the County’s existing Cisco Webex Calling AI RCDWR seeks to establish a true 24/7 centralized intake capability for illegal dumping and graffiti concerns in unincorporated Riverside County without adding live after-hours staffing. The solution must support an updated decision tree aligned with RivCo CLEAN operations, capture high-quality structured data, enable accurate urgency classification and routing, generate reference numbers, and produce auditable logs optimized for next-business-day review by existing staff while reducing manual workload. The current decision tree will be reviewed and updated as part of this project. The final updated decision tree will be developed collaboratively with the awarded CONSULTANT after contract execution. The selected CONSULTANT must deliver a production-grade solution that integrates with RCDWR’s existing technology stack (ArcGIS/Survey123 and related County systems), meets all County security, accessibility, public records, and evidence-handling requirements, and provides measurable improvements in data quality, urgency detection, and operational efficiency. This RFP is restricted to the consultants that were awarded under RFQu #ITARC-RFQu-0000498 - Professional Services for Cisco Network Product Line. Only these consultants may submit proposal responses. TIMELINE DATES 1.1 RELEASE OF REQUEST FOR PROPOSAL July 20th, 2026 1.2 PRE-BID MEETING (Mandatory) Location: Microsoft TEAMS If you intend on participating in this pre-bid meeting, please email depnolen@rivco.org with the following: 1.Stating your company’s intent to attend. 2.Indicate the names of the personnel attending, their titles and email addresses. Once received, an invite to the meeting will be sent. Bidders MUST RSVP to gain access to the meeting. July 30th, 2026, at 2:00PM PST The Bidder’s meeting will be available via teleconference. A calendar invite will be sent to bidder’s that have submitted a RSVP. 1.3 DEADLINE FOR SUBMISSION OF QUESTIONS Bidders must submit their questions online at www.publicpurchase.com All questions submitted are located within the RFP are located on www.Publicpurchase.com Must be received in writing by: August 3rd, 2026 Responses to questions will be posted no later than August 6th, 2026 1.4 DEADLINE FOR PROPOSALS ALL PROPOSALS MUST BE UPLOADED to the bid page on: www.Publicpurchase.com RFP # WMARC-490 On or before August 17th, 2026 Time: 1:30 pm Pacific Time 1.5 TENTATIVE DATE FOR AWARDING RFP Approximately 60 to 120 days after the final evaluation step of this RFP. The County of Riverside expects to have an Agreement(s) in place on or before 11/1/2026. Conditional offer of award leading to successful contract negotiation(s) may take several months. No information will be released by County during this time period. The Bidders are responsible for checking the Purchasing website for notice of intent to award at: www.publicpurchase.com or www.Purchasing.co.riverside.ca.us

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6 days ago

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