This Government Contract opportunity from Hawaii was posted on June 18, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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AI-Powered IVR System Development and Integration

Closed

State & Local

Submission Closed07/02/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 518210

New

SLED

Secure Data Storage and Encryption ProviderThis subcontract opportunity with the Department of University of Hawaii seeks a provider to deliver secure data storage and encryption services for prime contractors working on university system projects. The selected provider must implement rigorous encryption standards for data both at rest and in transit, utilizing either physical server infrastructure or cloud services located exclusively within the United States. Key deliverables include the maintenance of a secure data repository and the provision of detailed access logs. The solicitation is categorized under NAICS code 518210 and was posted on October 28, 2026. Interested parties must submit their responses by the deadline of December 1, 2026. This contract emphasizes strict data sovereignty and security protocols to ensure all project information remains physically hosted on U.S. soil.

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DEADLINE

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DEADLINE

TAPS Cloud Hosting and Managed ServicesThe TAPS Cloud Hosting and Managed Services subcontract provides essential cloud infrastructure and management for prime contractors working on City of Tucson Transportation and Mobility projects. Utilizing major cloud service providers such as AWS, Azure, or GCP, the contract covers critical technical requirements including cloud storage, data transfer, environment monitoring, backup services, and disaster recovery. The primary objective is to deliver a secure and scalable hosting environment that adheres to strict cybersecurity frameworks and undergoes independent security assessments to ensure data integrity. Managed under NAICS code 518210, this agreement guarantees operational reliability through established service level agreements. Interested parties should note that the response deadline for this opportunity is November 30, 2026. The contract ensures that all cloud-based operations for the agency are maintained within a high-performance environment capable of supporting the complex needs of urban transportation and mobility initiatives.

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DEADLINE

Microfilm Archival Inventory and FOLIO Data EntryThis subcontract for the Library of Congress involves the physical and intellectual verification of microfilm collection reels as part of preservation projects. The selected contractor will be responsible for verifying data elements against specific library criteria, correcting chronology errors, and updating holding and item records within the FOLIO Integrated Library System. Additionally, the scope of work includes the physical application of item barcode labels to boxes. The final deliverables consist of physically inventoried microfilm reels and updated, verified digital records maintained within the FOLIO system. This project falls under NAICS code 518210 and is managed through Contracts Services. Interested parties should note the response deadline of November 30, 2026.

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FedRAMP/FISMA Cloud Infrastructure ProviderThis subcontract opportunity with the NASA Shared Services Center seeks a provider to supply and maintain secure cloud hosting environments for prime contractors. The scope of work includes provisioning web, database, and services environments equipped with 1 TB of scalable data storage. To ensure the security of hosted data, the provider must maintain continuous FedRAMP and FISMA compliance utilizing authorized infrastructure such as Azure Government or AWS GovCloud. The project is categorized under NAICS code 518210 and will be performed in Orlando, Florida. Interested parties should note the posting date of October 28, 2026, with a response deadline set for November 2, 2026. The primary objective is the delivery of a fully operational, compliant, and secure cloud infrastructure to support NASA's operational requirements.

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DEADLINE

Cloud Contact Center as a Service (CCaaS) Platform

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DEADLINE

RFI - FEMA - Supply Chain Management System (SCMS)

Solicitation # 70FA3127I00000001

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Information Technology Development And Sustainment

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DEADLINE

Intent to Sole Source- London Stock Exchange

Solicitation # SS-OFR-27-003

The Treasury Common Services Center, acting for the Office of Financial Research and the Financial Stability Oversight Council, intends to award a sole source contract to London Stock Exchange Group PLC for a license to the Stock Exchange Daily Official List (SEDOL) Masterfile. This unique securities identifier is essential for the OFR to maintain its agreement with the Depository Trust and Clearing Corporation and is used to support the qFSI monitor and annual reports mandated by the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010. The anticipated period of performance is a twelve month base period. Although the government intends to proceed with a sole source award due to the exclusive rights held by the London Stock Exchange Group, it is seeking information from qualified contractors to determine if other sources are available. Interested parties must submit their UEI number, company details, product specifications, and a capabilities statement of no more than five pages by 10:00 a.m. EST on November 12, 2026. Submissions must be sent electronically to the designated Treasury email addresses with the specific subject line SS-OFR-27-003 London Stock Exchange- Attn: BCoffman/KZeigler. Only Microsoft Office and Adobe compatible documents are acceptable, and several executable or compressed file extensions are strictly prohibited.

Department Of The Treasury

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DEADLINE

Branded SMS Gateway and Sender ID (Masking) ProviderThis subcontract agreement establishes the provision of a branded SMS gateway and masking services for prime contractors working on communication projects for Pakistan State Oil Company Ltd. The selected provider is responsible for delivering a fully operational service that includes a branded Sender ID approved by local regulators and a high-availability gateway integrated with internal systems via API. To qualify for this engagement, the provider must hold a valid license from the Pakistan Telecommunication Authority. The project is based in Pakistan, with a response deadline set for November 11, 2026.

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DEADLINE

Cloud Hosting and Security ProviderThe Cloud Hosting and Security Provider subcontract for the City of Lexington in North Carolina focuses on delivering secure cloud environments and comprehensive security monitoring for prime contractors. The selected provider will be responsible for hosting maintenance, security patching, and uptime monitoring utilizing AWS, Azure, or GCP infrastructure. To ensure high standards of data protection and operational reliability, the provider must hold SOC 2 or FedRAMP certifications and deliver guaranteed uptime along with regular security audit reports. This opportunity falls under NAICS code 518210 and was posted on October 28, 2026. Interested parties must submit their responses by the deadline of December 1, 2026. The contract is designed to support municipal projects by ensuring that the underlying digital infrastructure is resilient, secure, and compliant with federal or industry security frameworks.

City of Lexington

POSTED

about 20 hours ago

DEADLINE

in about 1 month

AI Contract Overview

The Hawaii Department of Commerce and Consumer Affairs is seeking a subcontractor for the development and integration of an AI-powered IVR system. The primary objective of this project is to automate customer inquiries and implement intelligent call routing to improve operational efficiency. A key technical requirement includes the integration of the system with Salesforce to enable automated status lookups based on caller identification. This subcontract opportunity was posted on June 18, 2024, with a response deadline of July 2, 2024. The project falls under NAICS code 518210, focusing on computing infrastructure management services to modernize the agency's communication capabilities.

General Info

Hawaii DCCA seeks subcontractor for AI-powered IVR system with Salesforce integration.

Agency

Hawaii → Commerce & Consumer Affairs

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

HI, USA

Set-Aside

NONE

Documents

This scope was carved out of P24003317.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Centralized Call Center Development and Refinement

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJun 18

subcontract

Response DeadlineJul 2

Deadline has passed

Submission Closed

07/02/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyHawaii → Commerce & Consumer Affairs

ContactsNo contacts available

OfficeN/A

Organization / AgencyHawaii → Commerce & Consumer Affairs

Office AddressN/A

ContactsNo contact information available

Full Description

Design and integrate an AI-driven IVR system with Salesforce to automate customer inquiries, enable intelligent call routing, and support caller ID-based status lookup for the Hawaii DCCA.