This Solicitation opportunity from Hawaii was posted on June 18, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Centralized Call Center Development and Refinement

Closed

P24003317State & Local

Submission Closed07/02/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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AI Contract Overview

The Department of Commerce and Consumer Affairs in Hawaii is seeking to establish a contract aimed at developing and refining a centralized call center that leverages artificial intelligence technology with knowledge-based content. The goal is to improve customer interactions and overall experience with the department. The contract includes provisions for annual maintenance, which the department may choose to renew at its discretion, with all associated costs covering fees and taxes. The project is valued between $500,000 and $1,500,000, and it is open for responses until July 2, 2024. The solicitation is posted under the NAICS code 561422, indicating a focus on business support services, and the primary contact for this project is Rhoda Castillo. Interested parties can find more details through the provided online link.

General Info

Agency

Hawaii → Commerce & Consumer Affairs

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

HI, USA

Set-Aside

NONE

Documents

Call Center RFP Data Sheet - DCCA centralized call center

rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJun 18

Solicitation

Response DeadlineJul 2

Deadline has passed

Submission Closed

07/02/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyHawaii → Commerce & Consumer Affairs

Contacts1 person available

OfficeN/A

Organization / AgencyHawaii → Commerce & Consumer Affairs

Office AddressN/A

Contacts

Rhoda Castillo

contact@example.gov

+1 (555) 000-0000

Full Description

The Department of Commerce and Consumer Affairs wishes to enter into a contract for continued efforts to develop and establish a centralized call center and utilize artificial intelligence (AI) technology with knowledge-based content to enhance customer experience and interactions with the department. The solicitation includes annual maintenance that is at DCCA’s option to renew and that all costs include all fees and taxes.

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