AI-Powered Virtual Assistant Development

The contract is for the design and development of an AI-driven digital assistant that provides passengers with real-time, location-specific information through QR code triggers, enhancing the traveler experience atPort of Seattle facilities. The system must seamlessly integrate with existing airport infrastructure, including the Atrius platform, to ensure accurate, context-aware data delivery as passengers move through the terminal. This subcontract falls under the NAICS code 511210, indicating it is focused on software publishing and development, and is aimed at modernizing customer service through intelligent, on-demand technology. The project emphasizes real-time responsiveness, spatial awareness, and system interoperability to deliver a frictionless passenger interaction model. The work is to be performed in support of the Port of Seattle’s Customer Service division, with no specific place of performance details provided, suggesting the solution may be deployed across multiple airport locations. The solicitation was posted in July 2026, indicating an upcoming procurement cycle for this technological enhancement. While no set-aside type or point of contact is listed, the emphasis on integration with operational systems like Atrius underscores the need for a robust, scalable, and secure solution capable of handling high-volume, dynamic airport environments. The goal is to transform passive information access into an intuitive, location-triggered experience that reduces passenger confusion and improves overall service efficiency.