Notice of Intent to Negotiate: Proof of Concept (PoC) Location Based Digital Assistant

The Port of Seattle is preparing to negotiate a contract with Hello Lamp Post of San Francisco, CA, to conduct a Proof of Concept for a location-based digital assistant aimed at improving passenger experience at the airport. The initiative will deploy AI-powered virtual assistance through QR codes strategically placed throughout the terminal, enabling travelers to access real-time, context-sensitive information by scanning the codes using their mobile devices. The goal is to assess whether this self-service technology can effectively enhance customer service by providing timely, accurate, and location-specific guidance without requiring direct interaction with staff. The project falls under the NAICS code 511210, indicating it relates to software publishing and digital content services, and is being pursued by the Port of Seattle’s Customer Service team under the Airport Innovation program. While no solicitation number has been assigned yet, the notice was posted on July 23, 2026, and the primary point of contact for inquiries is Maria Mayhue, with Liliya Jedidi serving as the project manager. The pilot will be implemented at Seattle-Tacoma International Airport, and its success will determine whether the technology can be scaled to broader airport operations, potentially transforming how passengers navigate and interact with airport services.