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AiDi App Onboarding and Digital Support Coordinator

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for the Isle of Anglesey County Council involves providing digital onboarding and technical support for the AiDi Young Carers App. The coordinator is responsible for onboarding users within 20 working days, offering technical guidance specifically tailored to youth users, and monitoring usage metrics to facilitate performance reporting. Key deliverables include the creation of onboarded user accounts and the submission of monthly engagement reports. To ensure secure data handling, the provider must maintain Cyber Essentials certification. The opportunity is categorized under NAICS code 611710, with a response deadline set for November 30, 2026.

General Info

Digital onboarding and technical support for AiDi Young Carers App by November 2026.

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of ocds-h6vhtk-079551.

The full solicitation package (17 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Delivery, management and monitoring of a Young Carers Service across Ynys Mon

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Organization & Contact Information

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AgencyIsle of Anglesey County Council
ContactsNo contacts available
OfficeN/A
Organization / AgencyIsle of Anglesey County Council
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies digital onboarding and support for the AiDi Young Carers App for prime contractors on Isle of Anglesey County Council projects. Onboards users within 20 working days, provides technical guidance to youth users, and monitors usage metrics for performance reporting. Requires Cyber Essentials certification for data handling. Delivers onboarded user accounts and monthly engagement reports.

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The Isle of Anglesey County Council, in partnership with BCUHB, is procuring a county-wide Young Carers Service for individuals aged seven and older across Ynys Mon. The service focuses on early identification, assessment, and tiered interventions to improve wellbeing and reduce inappropriate caring responsibilities, utilizing tools such as the AiDi Young Carers App. The provider must collaborate with schools, health services, and community organizations while adhering to the Social Services and Well-being (Wales) Act 2014, the Welsh Government National Strategy for Unpaid Carers, and Care Inspectorate Wales standards. Performance is measured by strict timelines, including referral responses within five working days and full assessments within 30 working days. The contract is awarded based on the Most Advantageous Tender approach, weighing both quality and cost. The initial term is three years with the option to extend for an additional three years on an annual basis. The estimated value is 360,000 GBP for the initial term, potentially reaching 720,000 GBP over the maximum six-year period, subject to funding availability. Bidders must comply with the Procurement Act 2023, meet Cyber Essentials certification, and adhere to the council's Welsh Language Policy. Prime contractors are required to use a Project Bank Account for payments to sub-contractors.
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