Alarm and Access system monitoring and maintenance

The Canada Border Services Agency (CBSA) is seeking a contractor to provide comprehensive alarm monitoring, corrective maintenance, and additional work requirements for 12 designated sites across the National Capital Region and Ottawa, including 2265 and 2270 St-Laurent, with service commencement on July 1, 2026, and an initial contract term ending March 31, 2028. The contract includes an option for up to three one-year extensions, contingent on Canada’s discretion and written notice. The scope primarily involves maintaining and supporting Kantech Entrapass Global Edition and Symmetry Professional V.8.1 access control systems, intrusion alarm systems, and video surveillance infrastructure under an “as and when requested” model, requiring prompt 24-hour response to repairs and 24/7 technical support with at least two qualified technicians possessing 24 months of experience with these specific systems. All performance must occur on-site at CBSA locations and adhere to the Canada Contract Security Manual and applicable government regulations. The contract imposes stringent security and compliance obligations, mandating that the contractor hold a SECRET-level facility security clearance and ensure all personnel have SECRET-level personnel screening from the Contract Security Program. Data handling requires that all work-related databases be physically located within Canada unless prior written authorization for offshore storage is obtained, with strict conditions on data protection aligned with Canadian privacy laws. Subcontracting requires prior written approval, and subcontractors must meet the same standards as the prime contractor. The offeror must submit a completed Contract Security Program Application for Registration form, disclose any former public servant status with pension or lump sum payments, and certify compliance with federal employment equity and reciprocal procurement requirements, with false declarations leading to immediate debarment. The evaluation process follows a Lowest Price Technically Acceptable (LPTA) methodology, where offers must satisfy all mandatory technical and security criteria, and the award will be made to the lowest-priced compliant proposal. All documentation—including alarm zone lists, maintenance records, system backups, administrative credentials, and as-built drawings—must be provided in machine-readable formats, and invoices must align with specified financial codes and accounting procedures. Failure to meet any requirement may result in offer rejection, and the contractor remains liable for defects even after formal acceptance.