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This Subcontract opportunity from Montana was posted on July 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Annual Maintenance & Technical Support Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Prince George’s County, Maryland Office of Information Technology Enterprise IT Service Desk Managed Services
Solicitation # WS2154508994
Prince George’s County, Maryland, through the Office of Information Technology, is seeking a firm to provide Enterprise IT Service Desk Managed Services. The selected contractor must provide a fully staffed service desk operating 24 hours a day, 7 days a week, utilizing certified Tier 1 and Tier 2 technicians. The primary objective is to increase first contact resolution by applying ITIL best practices, modernizing service delivery with emerging technology, and expanding Tier 0 self-service options. This is a restricted solicitation open only to prime contractors certified as County-Based Business (CBB), County-Based Small Business (CBSB), County-Based Minority Business Enterprise (CBMBE), or County-Based Small Minority Business Enterprise (CBSMBE). The contract is a firm-fixed-price agreement consisting of a two-year base period with two optional one-year extensions, though funding beyond the first year is contingent upon appropriation. Award will be based on a best value trade-off analysis where technical factors are weighted more heavily than price. Proposals must be submitted via the SPEED eProcurement Platform by December 17, 2026, and must be divided into a Technical Proposal volume and a Price Proposal volume. Key requirements include a 15% CBMBE supplier utilization goal, strict adherence to ADA and non-discrimination mandates, and the provision of comprehensive security compliance documentation and background checks for all assigned personnel.

POSTED

about 12 hours ago

DEADLINE

in about 1 month

AI Contract Overview

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The contract seeks a provider to deliver five years of ongoing maintenance, technical updates, security patching, and help desk support for systems operating within a PCI-compliant environment, with service level agreements mandating specific response times to ensure operational continuity and security. This includes proactive monitoring, timely resolution of incidents, and adherence to strict compliance standards to safeguard cardholder data throughout the contract term. All services must be performed under a subcontract arrangement, with the solicitation open until August 20, 2026, and issued under the NAICS code 541519 for other computer-related services. The contracting entity is the State of Montana, with performance expectations tied to federal compliance requirements and no specified geographic restriction for service delivery. Interested parties must respond through the provided online portal prior to the deadline to be considered for award.

General Info

Five-year PCI-compliant maintenance and support contract by State of Montana with strict SLAs, due August 20, 2026.

Agency

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of MSU-RFP-27-05.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Great Falls College Bookstore Point of Sale System

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMontana
ContactsNo contacts available
OfficeN/A
Organization / AgencyMontana
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide 5-year ongoing maintenance, updates, security patches, and help desk support with SLA-backed response times in a PCI-compliant environment.

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