Automotive repair and estimating information system

PURCHASE DESCRIPTION FOR AUTOMOTIVE REPAIR AND ESTIMATING INFORMATION SYSTEM OPI DSVPM 4 – DAPVS 4 Issued on Authority of the Chief of the Defence Staff Publiée avec l’autorisation du chef d’état-major de la Défense © 2025 DND/MDN Canada 1.0 SCOPE 3 1.1 Purpose. 3 1.2 Background. 3 2.0 INSTRUCTIONS AND DEFINITIONS 3 2.1 Instructions. 3 2.2 Definitions. 3 3.0 APPLICABLE DOCUMENTS 3 4.0 REQUIREMENTS 4 4.1 Standard design. 4 4.2 Information. 4 5.0 PROGRAM FEATURES 5 6.0 TECHNICAL MANAGEMENT SUPPORT 6 6.1 Product Support/ Customer Services. 6 6.2 Information update. 6 7.0 ELECTRONIC OPERATING ENVIRONMENT 6 1.0 SCOPE 1.1 Purpose. This document describes the requirement for an Automotive Information Systems (software) (AIS) and Truck Repair Information System (TRIS), consisting of online interactive software. The DND AIS / TRIS will be used to obtain instant access to up-to-date technical data to expedite repairs and in the case of the AIS, to staff accurate mechanical parts and labour estimates on the DND Light Commercial Fleet of vehicles. 1.2 Background. The AIS and TRIS software are the diagnostic programs used by DND personnel to maintain and repair commercial vehicles. Technicians require automotive diagnostic, repair, parts/labour and estimating functions. The parts portion of the software must include sufficient text and illustrations material that will assist mechanics in identifying and trouble-shooting repair activities. 2.0 INSTRUCTIONS AND DEFINITIONS 2.1 Instructions. a. Requirements, which are identified by the word “must” are mandatory. Deviations will not be permitted; b. Requirements identified by “must . . . or equivalent” are mandatory. The Technical Authority will consider substitutes/alternatives offered and will provide acceptance if suitable; and c. Where “must”, “must” . . . or equivalent” or “will” are not used, the information provided is for guidance only. 2.2 Definitions. a. “Technical Authority” (TA) means the official responsible for technical management of this requirement. 3.0 APPLICABLE DOCUMENTS Not applicable to this Purchase Description. 4.0 REQUIREMENTS 4.1 Standard design. The system must be the manufacturer's latest online standard commercial version compatible with the DND standard workstation as described in paragraph 7, Electronic Operating Environment. 4.2 Information. The AIS / TRIS must include extensive information on model year 2000 and newer vehicles. Vehicles covered must include North American and European and Asian Light Vehicles sold in Canada, Light Trucks and Vans up to 1.75 Ton. 4.2.1 Coverage. Service and repair information must be provided consisting of, as a minimum, the following service categories: AIS TRIS Engine Diesel Engine performance Exhaust system Gas Engine performance Cooling system Engine mechanical Power train management Blowers & Turbochargers Transmission and Drive train Clutches ABS and Traction control Engine brakes Starting and Charging system Drives axles Steering Transmissions Suspension Transfer Case Heating and Air conditioning Steering & Suspension Air bags and Seat belts Air Brakes Emission controls Hydraulic Brakes Cruise control Electrical Instrument panel, gauges and warning indicators Heating and Air Conditioning Wiring Diagrams Wiring Diagrams Wheel alignment General Information and Maintenance Windows and Glass Wiper and Washer system Diagnostic Procedures Maintenance (Service Intervals) 4.2.2 Original Equipment Manufacture (OEM) Technical Service Bulletins (TSB’s) Bulletins must be updated as a minimum, monthly, and must be searchable by system or symptom. 4.2.3 Safety Recall Bulletins. These must be updated as a minimum, monthly. The database must contain detailed and complete bulletins. 4.2.4 Color Coded Electrical Diagrams These are designed to aid in the diagnosis of electrical faults. These diagrams must be in color and clearly labelled with wiring colors and be presented in a consistent, and clear format. The wiring diagram feature of the program must possess a zoom feature which permits viewing and printing of the entire diagram or a specific portion of such. Printed Electrical Diagrams must be high quality and colour identifications of each wiring route must be clear and unambiguous. a. Any wiring diagrams scanned directly from OEM shop manuals must be of sufficient quality to allow printing of the entire diagram or a portion of the diagram, enlarged by a factor of ten. Printed diagrams must be of high quality with sufficient detail to allow the follow on production of clear legible photocopies. 4.2.5 Maintenance Schedules. For normal and severe (AIS only) service they must: a. List the general service procedures required at specific mileages; and b. Provide warnings and cautions on conditions that could result in personal injury, or equipment damage. 4.2.6 Service/Repair/Component Test Procedures. The database must contain comprehensive (size in excess of 60,000 articles) and accurate information on all areas of vehicle repair. The technical data must be detailed, up-to-date and have the following features: a. Be easy to navigate through; b. consistent for all vehicles, regardless of manufacturer; c. Arranged in a logical system /sub system / component hierarchy to expedite repairs; d. Include both text and illustrations; and e. Be viewed together or easily accessed by switching between the text and the image. 4.2.7 AIS Only - Parts and Labour Estimating Guide. The Guide must display: a. Factory (OEM) part numbers; b. Suggested retail parts prices; c. Researched labour times; and The program must also allow for user inputted labour rates and allow parts and labour to be estimated separately. To make the estimating function easy to learn and consistent with the rest of the database, the information contained in the Parts and Labour Estimating Guide must be organized using the same component hierarchy as the Service Repair data described in sub paragraph 4.2.6 above. 4.2.8 All of the above paragraphs, 4.2.2 to 4.2.7, must be printable either separately or grouped. 5.0 PROGRAM FEATURES The program must include the following features: a. A Help Function that is available at all times and at all levels within the system to provide function specific help on the various program topics; b. A Search Feature that allow for quick extraction of information related to the current maintenance task; c. An article recall or history feature, allowing for quick access of the last 10 or more previously accessed articles; and d. An on-line training section through a centralized portal to access support and training resources. 6.0 TECHNICAL MANAGEMENT SUPPORT 6.1 Product Support/ Customer Services. Toll free product support phone service must be provided during normal working hours throughout the term of the contract. The bidder must specify the normal working hours during which this service is available. This product support service must be capable of providing answers to all technical, repair information, hardware/software questions and other inquiries concerning the program. 6.2 Information update. The maintenance data including all technical bulletins, warranty notices, safety related recalls and parts/labour estimating guide must be updated as a minimum, monthly with no user interaction required. 7.0 ELECTRONIC OPERATING ENVIRONMENT The standard DND workstation consists of the following minimum specifications and both information systems must be able to operate through Internet Explorer 11: Microsoft Windows 11 (32 bit environment). Processor: Intel Pentium 4 Hard drive: 100 gigabyte Memory: 2 GB RAM Web Browser Firefox Chrome Video: SVGA