BEYOND TRUST SOFTWARE & SUPPORT RENEWAL (BRAND ONLY)

The Department of Internal Services for the County of Los Angeles issued Request for Bid RFB-IS-26200621-1 for the renewal of Beyond Trust software and support. The contract specifically covers 20 units of Beyond Trust Remote Support Concurrent User Cloud Annual subscriptions (Part No. RSU-CLOUD) for a performance period running from May 1, 2026, through April 30, 2027. Bids must be submitted exclusively through the Vendor Self Service portal by February 25, 2026. While the contract is inferred to be Firm Fixed Price, award decisions consider vendor responsibility, compliance, and socioeconomic preferences, including certifications for Small Business, Disabled Veteran, and Social Enterprises. The agreement mandates rigorous security and privacy standards, requiring the contractor to maintain cyber liability insurance of at least 3 million dollars per occurrence and in the aggregate. All County information must be stored and processed within the continental United States and encrypted according to FIPS 140-2 standards. The contractor is subject to annual SOC 2 Type II, ISO 27001:2013, or HITRUST certification audits and must adhere to strict vulnerability management and patching schedules. Additionally, the contractor must provide transition support at no cost for 90 days surrounding the termination of the contract and ensure the secure return of all County data within one business day of termination.