This Subcontract opportunity from Government of Canada was posted on March 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Bilingual Service Desk Support (Tier 1–2)

Closed

International

Submission Closed03/27/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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POSTED

1 day ago

DEADLINE

in 13 days

AI Contract Overview

The Canada Mortgage and Housing Corporation is seeking a subcontractor to provide bilingual Tier 1 and Tier 2 service desk support for its learning platform. The selected provider will be responsible for delivering ongoing technical assistance to users, focusing on troubleshooting, onboarding processes, and the resolution of support tickets in accordance with established service level agreements. This opportunity is categorized under NAICS code 541519 and will be performed within Canada. Interested parties must submit their responses by the deadline of March 27, 2026, to support the Government of Canada agency in maintaining efficient platform operations.

General Info

Bilingual Tier 1 and 2 service desk support for CMHC learning platform.

Agency

Government of Canada → Canada Mortgage and Housing Corporation

NAICS

541519 - Other Computer Related Services

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

This scope was carved out of RFx-003830.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP for Data and Analytics Training Software

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedMar 6

subcontract

Response DeadlineMar 27

Deadline has passed

Submission Closed

03/27/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Canada Mortgage and Housing Corporation

ContactsNo contacts available

OfficeN/A

Organization / AgencyGovernment of Canada → Canada Mortgage and Housing Corporation

Office AddressN/A

ContactsNo contact information available

Full Description

Provide ongoing bilingual technical support to CMHC users for the learning platform, including troubleshooting, onboarding, and SLA-based ticket resolution.

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