UMGC RFP #92340 - Managed Security Operations Center (SOC) Services

University of Maryland Global Campus (UMGC) is seeking a qualified provider to deliver managed Security Operations Center (SOC) services. The selected contractor will be responsible for 24x7x365 security monitoring, threat detection and analysis, incident response, and threat intelligence. The scope of work includes the continuous analysis of security events via the university's SIEM tool, the maturation of incident response playbooks, and the provision of as-needed cybersecurity personnel on a time-and-materials basis. The contract is for an initial term of three years with two optional one-year renewals. The procurement process emphasizes technical merit over cost, with evaluation criteria focusing on technical approach, relevant experience, staffing, implementation, and contract compliance. Proposers must adhere to a strict submission process via the Bid Locker portal, submitting separate technical and price proposals. Key requirements include a 3.00 MBE participation goal, compliance with various NIST and federal frameworks such as FERPA and GLBA, and specific insurance coverage, including 5 million dollars per occurrence for cyber security and data breach insurance. Payments are issued on a net 30-day basis via Electronic Funds Transfer.